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Acceptable Theft?

One thing that is for sure, if you have employees, at some point, they will steal something. Often times, it's an insignificant little something-something. But what I have noticed is that theives become greedy. Even if they don't steal, they get stuff that they never pay for. My largest write-offs for the past year were for ex-employees that gave me some sort of 'bleeding-heart' story about why they needed a transmission of some other big ticket item only to leave me hanging in the lurch. This is not a recent occurrance either. It's been going on for about 25 years, and it's gotten to the point that the least trusted customer of mine is my employees!

I'm not saying that they are all bad, but I'm telling you this, per capita versus every other type of potential customer, they are a horrible risk. Why? I think they somehow feel 'entitled' to whatever it is that they are stealing or refusing to pay for. To them, it's 'acceptable' theft due to how hard they may have worked on a particular day. This is a dirty little secret that has plagued this industry for years, and I think it's a result from several things.

My new employees from now on have no ability to charge or make payments on anything. Period. I'm sick of it, and I'm sure a few of you reading this have experienced the same things over the years. Is theft ever acceptable? If it is, then we are truly cultivating a culture endorsing the very thing that makes us all look very hard at ourselves in the mirror. You know, your 'ace' counterman, servicewriter, bodyman or mechanic that you are well aware of having sticky fingers, but you can't replace the level of expertise he or she has attained. Maybe we should encourge them to move on to politics....where this is widely accepted as the norm. Time for this to change don't you think?

Comments




  • You state that your employees steal from you, but do you not steal from them?? Do you pay your Techs "Flat Rate"?  Have you ever made them fix a car and not pay them for it.  Because maybe they made a mistake in installation or Dianostics??  People are not perfect and mistakes will happen because we are human.  When you point the finger at somebody, look at your hand.  There is 3 fingers pointing back at you.

    AVHS2934, 2 years ago | Flag

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