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Latest Videos

    • Capt. Sully speaks

    • Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.

    • Capt. Sully speaks - Part 2

    • Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.

    • Capt. Sully speaks - Part 3

    • Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.

    • Capt. Sully speaks - Part 4

    • Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.

    • Capt. Sully speaks - Part 5

    • Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.

    • The incorrect parts problem

    • During a recent "No Code" Diagnostics session at the Congress of Automotive Repair & Service, Jeff Masterman discusses an inherent problem incorrect parts can present to the repairer.

    • Traction control

    • ACDelco's Richard Burgard discusses traction control issues at the Congress of Automotive Repair & Service (CARS) in Las Vegas.

    • Know your customers' DNA

    • Jim Bonfield, vice president of business development for CustomerLink, says it's important to know certain elements about your customers – how far they're driving to get to your shop, services they need and why the come to you. He shared this information during a morning session in the Education Theater at CARS.

    • Medallion Refinish System Bedliner Restoration

    • Medallion Refinish System of Dayton, Ohio has developed another innovative process to protect your truck bed. This durable bed liner coating will provide years of protection against corrosion, salt, and rust, and will also help in deadening sounds and vibration. (more)

    • Counterperson importance

    • Jeff Masterman, manager, technician training development for Standard Motor Products, explained the importance of developing a relationship with your customers' counterpeople in "The Professional Wholesale Counterperson — What Customers Want," presented Thursday, Nov. 5 at the AAPEX show is Las Vegas.

    • Getting a busy signal

    • George Witt discusses with CARS attendees about if it is OK to leave a phone off the hook, giving customers a busy signal. Witt says under some circumstances it is OK, and it might be better than some voicemails. He presented "Service Advisor Tips and Strategies" during Wednesday morning's CARS educational sessions.

    • The tech advantage

    • The new TRICO Tech program reaches out to the wholesale segment by encouraging inspection and replacement of wiper blades during the repair event. Brian Norko, vice president of sales and marketing, explains some of the expectations of this program.

    • ACDelco's Quigley Presents Newest Offering at AAPEX

    • ACDelco’s Jeff Quigley, general director, product development, introduced AAPEX attendees to his company’s newest oxygen sensors, Tire Pressure Monitoring Systems and alternators and starters. Quigley was one of several suppliers featured in the AAPEX Theatre, sponsored by SearchAutoparts.com.

    • Diesel invasion

    • Frank Ordonez, president of Delphi Product & Service Solutions, discusses the possible timeframe of the introduction of diesels in the U.S., which he says is an inevitability. Ordonez recently spoke with us at the Automotive Aftermarket Products Expo.

    • Training edge

    • A number of Delphi's training programs distinguish the manufacturer from its competitors, says Frank Ordonez, president of Delphi Product & Service Solutions, who recently spoke with us at the Automotive Aftermarket Products Expo.

    • Closing the book on Chapter 11

    • Frank Ordonez, president of Delphi Product & Service Solutions, discusses the company's emergence from Chapter 11 at this week's Automotive Aftermarket Products Expo (AAPEX).

    • Factoring the difference

    • Pete Loescher, managing director, BB&T Supply Chain Finance, explains the difference between supply chain finance and factoring during the presentation “Current trends in financing for the automotive aftermarket,” delivered jointly with Roberts Bass, senior vice president of BB&T Capital Markets.

    • Exploring the shop of tomorrow

    • Ben Johnson of Alldata showcases information and capabilities of the Shop of Tomorrow at AAPEX. Two demonstrations during the day featured information on paperless workflow from systems like i.SHOP, as well as other wireless, remote vehicle diagnostisc and other telematics applications. 

    • Filtering out cancer

    • WIX Filters' Jeff Blocher explains the company's program to raise money for cancer awareness. The program, which started in-house and rapidly grew, has been featured in NASCAR and will be available to distributors, technicians and consumers this year.

    • Ingersoll Rand products bring "Max" quality

    • Justin Dubow, global portfolio managert, garage tools, global products management for Ingersoll Rand discusses the newest"Max" family tool releases.  Signifying a "best in class" designation, the "Max" family of tools are top in quality and performance.

    • Hearing from the King

    • Richard Petty shares some of his WIX Filters stories with attendees of a special lunch at AAPEX 2009. WIX is celebrating its 70th anniversary and decades of stories of WIX Filters throughout racing and everyday use.
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Latest Photos

    • Matrix Patriot bike

    • Dubbed the Patriot, this bike is painted with Matrix FX Custom Colors, and was designed by Adam Canni of Canni Auto in Jacksonville, Fla. It was featured in the Matrix booth at CARS in Las Vegas.

    • Dura-Block race series vehicle

    • Part of the Atlantic Champion race series, the vehicle boasts a 2.3-liter, four-cylinder engine with 300 horsepower and is powered by Mazda. With a top speed of 190 mph, it weighs in at 1,240 lbs. and has a chassis built by Swift Engine. It was featured in the Dura-Block booth at CARS in Las Vegas.

    • Lights Out guide

    • Redline Detection releases is "Lights Out" service light reset solutions guide for Mercedes Benz.

    • OEM motor oil challenges

    • A panel presents "Motor Oil: How Automotive Technology Changes Impact Motor Oil Technology & Service Requirements." Presenters were: Jeff Jones, Automotive Marketing Advisor, Americas at ExxonMobil; Tom Olszewski, North American Passenger Vehicle Lubricants, Global Products Technical Advisor at ExxonMobil; Don Smolenski, General Motors Research and Development Technical Fellow, Fuels, Lubricants and Emissions at General Motors; and Eric Johnson, General Motors Powertrain, Fuels and Lubricants group.

    • Answering phone questions

    • George Witt talks about the best ways to answer teh constantly ringing phones at shops during CARS training classes Wednesday afternoon. Witt presented "Service Advisor Tips & Strategies" to CARS attendees.

    • Evap emissions

    • John Forro talks about sensors in his presentation "Evaporative Emissions" during CARS Wednesday morning sessions.

    • Diesel dynamics

    • Tony Salas tells CARS attendees about coming technologies they could be facing in the coming years, as well as regulations. Salas presented "Dodge Cummins Diesel Operations & Diagnostics" during Wednesday morning classes at CARS.

    • Figuring out financials

    • Charlie Fewell talks through balance sheets, profit loss statements and other financial matters with CARS attendees during Wednesday's morning classes. Fewell explained business finances in his presentaiton "Financial Management for the Service Center."

    • A rich racing history

    • Richard Petty talks with members of a WIX Filters-sponsored luncheon about his WIX story, one of many shared at AAPEX 2009.

    • The next plan

    • WIX Filters' Jeff Blocher discusses the company's campaign to fight cancer. In 2009 alone WIX has released almost 360 new part numbers and a national "Filter Out Cancer" campaign. With a tagline, "The first filter we've created that works best when it's not on a vehicle," all proceeds from the campaign are donated to the American Cancer Society.

    • Moving onto the Internet

    • Mike Guggenheimer, vice president of marketing, says the company is boasting a new Web site, www.liquidwrench.com, that features new search functions and more specific application videos that are tailored to technicians’ needs. By implementing these new functions as well as a new texting feature, Liquid Wrench is hoping to reach more end users with more specific content.

    • University of the Aftermarket donation

    • When Brian Cruickshank discussed the upcoming launch of the University of the Aftermarket Webinar series, the director of the University of the Aftermarket, was met with pleasant response from the aftermarket. Remy Power Products donated $10,000 to the program at the school, which recognized the act during a ceremony at AAPEX. Cruickshank presented a certificate to Remy President Jay Sanchez, saying that the donation will be used to fund the Webinar program. Northwood University President Keith Pretty also acknowledged the donation. “WE can’t do these things without the support of the industry,” he says. “And that’s what the aftermarket is all about, and that’s what the University of the Aftermarket is all about.” Sanchez says he will display the certificate for employees to see and know that they made the donation possible. Pictured during the certificate presentation are (from left) Pretty, Cruickshank, Sanchez and Remy’s Jack Vollbrecht.

    • Ordonez on Delphi's future

    • Frank Ordonez addressed the attendees of the AAPEX 2009 show, discussing the changes Delphi has made since emerging from Chapter 11 after four  years.

    • Using the aftermarket matrix

    • Leandro Solorzano, an international trade specialist for the U.S. Department of Commerce, reviews information on Mexico as a potential country with which to do business during AAPEX. He was part of a presentation from Natasha Keylard, global automotive team leader for the U.S. Department of Commerce. Keylard and her panel of specialists discussed how to identify markets for your products and available tools from the Department of Commerce during “Business Opportunities in Promising Export Markets: U.S. Department of Commerce.” One of the tools from the department is the Automotive Resource Guide, available for free on its Web site. The guide includes an automotive matrix in which you rate countries based on your needs to determine where it is best for your company to do business.

    • Looking at the global aftermarket

    • Uwe Biastoch of R.L. Polk & Co. says there are a number of aspects to the European aftermarket of which industry members in the United States should take note. First, aftermarket sales have been and remain the most profitable area, while the number of VIO sales are increasing. Also, similar to the United States, the average yearly driving distance is decreasing and service intervals are increasing. While service intervals in Europe were 15,000 KM in 2000, they will be around 25,000 in 2012, according to Biastoch. He delivered this and other information on the economic outlook of the United States, Europe and Asia in “The New Global Automotive Aftermarket — What will the Recovery in Global Volumes Mean to You” during AAPEX. It also featured expectation on how the global aftermarket may emerge.

    • Lord earns AWDA Leader of the Year

    • Distribution stalwart E. Fletcher Lord Jr., president and CEO of Replacement Parts, Inc., was awarded the AWDA’s prestigious 2009 Leader of the Year Award. Lord is the fourth member of his company to receive this award, says Bob Egan, from Federal-Mogul, who presented the Leader of the Year recognition.

    • Watch the warning labels

    • Rob Pohl, national account training manager with the CARQUEST Training Institute, goes over hybrid warning labels with his class during the WORLDPAC supplier and training expo. He explained a variety of hybrid services, including lubrication issues, brake systems, smark keys and safety during a course at the first WORLDPAC Supplier & Training Expo. Check out more information on WORLDPAC expo throughout SearchAutoParts.com.  

    • Explaining NASTF

    • Charlie Gorman, chairman of the National Automotive Service Task Force (NASTF), explains the way NASTF works with independent shops trying to get information from the OEMs. Gorman's presentation resonated with attendees of the first WORLDPAC Supplier & Training Expo in Orlando. Check out more information on WORLDPAC expo throughout SearchAutoParts.com.  

    • Increasing gross profit

    • Kelly Bennett talks to WORLDPAC Supplier Training & Expo attendees about increasing gross profit. Gross profit on labor needs to be 75 percent, while on parts, gross profit needs to be 50 percent, Bennett says. Check out more on Bennett's presentation and more of WORLDPAC's expo.  

    • Sharing stories

    • Bruce Anderson kicked off the second day of WORLDPAC’s supplier and training expo by sharing his experiences with Porsche racing teams. Anderson has raced, shown and worked on Porsche 911s since 1966. He highlighted races through the decades, including the 1988 Carrera Panamericana, Pikes Peak events through the 1970s and early ’80s, Daytona, Sebring and others. He shared photos, insights and information, like in the early 1970s, Porsche dealers were taxed $100 per car sold to fund racing teams. Check out more WORLDPAC expo coverage from the three-day event.  

    • Bosch training

    • Bosch’s Ryan Barr explained some of the ways Bosch’s Electronic Stability Program (ESP) helps in critical situations in the class Bosch Safety Systems. The class was part of the first WORLDPAC Supplier & Training Expo in Orlando. Read more about the Bosch ESP or more coverage of the WORLDPAC expo.  
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    • These videos are from the AutoNetTV Pro Channel and feature technical training for beginners.

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    • These videos feature a documented fix from the Identifix Direct Hit Hotline. They air on AutoNetTV's ProChannel.

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