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Repair Standards

During CIC last week there was a lot of discussion and talk about repair standards. I think most everyone in the industry agrees there should be some formalization of repair standards but there is some question of who should come up with these “standards”.

The DEG has received several inquiries in regards to repair standards or repair procedures. Several inquiries have questioned why would there be a sectioning time listed in the estimating system when the OEM does not offer a sectioning procedure. Or why would you deduct time from a quarter panel for sectioning when the OE part is shipped as a sectioned piece and that is the only way the part can be installed. Below are a few inquiries in regards to replacement operations that are listed in the estimating system but do not have a procedure for that operations by the OEM.

DEG Inquiry Number 3843 was submitted because the shop was replacing a quarter panel. The OE procedure to replace the entire quarter is to replace at the sail panel. The estimating system had a sectioning time listed but the weld area would be the same, across the sail panel. The resolution was to remove the sectioning time and to add a note that states “Time is for replacement as outlined by the OEM."

Problem:

Part Name - QUARTER PANEL
Part Number - 616123A231 & 6161130910
Issue Summary - REPLACEMENT PANEL FROM FACTORY STOPS AT SAIL PANEL, FULL REPLACEMENT TIME IS AT THE SAIL PANEL. SECTION TIME SHOULDN’T BE AVAILABLE, AS THERE IS NO REDUCION FROM INSTALLING THE FULL REPLACEMENT PANEL.

Suggested Action - FULL QTR REPLACEMENT OF 17 (RIGHT) & 17.5 (LEFT) ARE FINE, REMOVE SECTION OPTION FOR 2 HOURS LESS.

Resolution:

Estimated UM Release Date: 11/14/2011
Estimated DVD Release Date: 12-2011
MOTOR Publication Fix Date: 01-2012

Proposed Resolution: MOTOR stated:
After review, the following changes have been made:

1. Removed the sectioning operation that stated: "Section quarter panel, cut in sail panel" along with the footnote that stated: "LABOR: Time is for sectioning. See Guide To Estimating, special precautions."

2. The footnote applied to the Quarter Panel has been adjusted to state: "LABOR: Time is for replacement as outlined by the OEM."

 

DEG Inquiry Number  3346 prompted the information provider to review the OE procedure for the replacement of a quarter panel on the 2004 Nissan Armada. The time necessary to section the part was not much different than an entire quarter replacement so the resolution was to change the replacement time to 18.6 hours from 15.1

Problem:

Part Number - 781007S030

Issue Summary - Insufficient time to replace quarter by sectioning through quarter glass opening

Number Welds - 93

Suggested Action -  Perform a time study of this panel replacement and the actual time needed to properly weld the 3 section areas as eluded to in the Audatex section replacement

 

Resolution:

We have reviewed the current OEM service procedures for the PNL,QTR (IN WINDOW
OPNG) (GN 0631,0632). The PNL,QTR (IN WINDOW OPNG) (GN 0631,0632) labor time
has changed from 15.1 hours to 18.6 hours and from 14.3 hours to 17.8 hours. All times are
before option conditioning or overlap considerations. The change will appear on the July 2011

 

These are just 2 examples of inquiries that have been submitted because the time or operation in the estimating system does not or is not adequate as compared to the OE procedure. If you visit the DEG website and search “section” in the database you will see many others. DEG Inquiry Number 3493 was submitted because the labor time to replace a rail extension was inadequate. The review by the information resulted in an increase in the labor time because of the serviceability of the part by the OEM.

During the repair process if you, or your technician, questions the time or serviceability of a part in the estimating system you can submit an inquiry to the DEG or contact us thru email or phone. You can visit our website at www.degweb.org or call us at 302.423.0207.

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Uploaded By: degart
2 years ago
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