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Working with Upset Women Customers
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AVHS2934, 3 years ago | FlagI have found with dealing with female customers when upset is to let them know that you understand
her fustration and let them know what you plan to do about it. That seems to keep them happy. Make them feel that you are going out of your way to take care of their issue.
Jody DeVere, CEO of AskPatty.com, tells us how complaints and criticism from women are gifts - she's telling you that she wants to work with you. Slow down and listen. When she knows you hear and understand her, she'll be ready to hear how you want to make things right.
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