Commentary on the automobile and the need for mechanics
Erica Eversman notes that DRP requirements involving specific database providers are in fact illegal.
Melea shares advertising methods the service center can use to bring in new customers.
Melea Johnson of AutoNetTV's Pro Channel discusses how a simple customer loyalty card can increase your business.
Lance Boldt is the Co-Founder of AutoNetTV
AutoPro Workshop is a fantastic on-line community dedicated to the Automotive Aftermarket. AutoNetTV's Niki Nielsen shares her thoughts on why you should participate and how the entire industry will benefit.
AutoNetTV's Alan Peterson talks about the public's perception of service and repairs at the dealership.
Lance Boldt is a Co-Founder of AutoNetTV
BOLOGNA, Italy —The CRU.2 for diesel common rail systems is Carbon Zapp International's newest model, and features a database with test files. The database can be updated through the Internet or USB drives as the technician tests or chemically cleans the fuel injectors.
Check out the rest of our Autopromotec 2009 coverage.
Repair shops are doing well, especially those that take advantage of opportunities such as National Car Care Month in April, says Tony Molla, from the National Institute for Automotive Service Excellence, (ASE). Molla says the upcoming year may be difficult for some, but the climate will surely separate the winners from the losers.
Ross Hayner of AutoNetTV’s Pro Channel discusses the basics. This segment is designed for the beginning service tech that may not have seen the inside of a differential and needs some context for differential maintenance.
This is a good way to pinpoint a combustion gas leak into the water jacket - let the compression work for you. Doesn't require special tools!
Melea Johnson of AutoNetTV’s Pro Channel talks about how to make a great first impression on customers and prospects. Hey, wasn’t Melea in the top 50 on American Idol?
One of my fellow employees at the college where I teach automotive had a power steering noise on her '08 Impala (52,000 miles on the clock). She spoke to a dealership mechanic she knew, and all he could remember off the top of his head was a simple recall that had nothing to do with a power steering noise.
She then visited a local filling station/service center (yes, we still have some of those in small south Alabama towns) and he wanted to replace the power steering pump. Before having that work done, she decided to ask me about it and I did some research to find this procedure published by GM in TSB 08-02-32-004B.
While I was somewhat skeptical of this process, it wouldn't cost a lot of time or money to make it happen, but I substituted a nice new rubber oil filler cap (you know, the ones that were used on older small block Chevies?) for the rubber cork GM recommended. These are available at your local parts store. A barbed brass or plastic fitting, some clear hose, a hole drilled through the rubber cap, and I had a special tool. The power steering was very noisy during the process, but after I was finished, the noise was gone! How the power steering system on these units gets airbound without having been emptied of fluid is a mystery, at least to me - cavitation borne of high heat and intense hydraulic action? Maybe. One way or another, the noise was real, this process fixed it, and she didn't need a pump.
I did this demonstration on a 2001 Pontiac Montana with a noisy power steering system to make the video.
Automotive Training Institute won Frost & Sullivan’s 2008 Customer Value Leadership Award. This award is given to the automotive training and coaching company that demonstrates excellence in customer service. Congratulations to the team at ATI. www.AutoNetTV.com www.autotraining.net
This young fellow was my very first graduate - he works at car lot that sells nice used cars (1-4 years old). He's an ASE Master Tech with 7 years in the field.
This little video is one I shot for my automotive students and it's pretty decent, so I figured I'd share it.
