Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.
Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.
Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.
Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.
Chesley "Sully" Sullenberger was the keynote speaker at the CARS/NACE general session on Thursday. His inspiring message of leadership spoke true to those in attendance.
During a recent "No Code" Diagnostics session at the Congress of Automotive Repair & Service, Jeff Masterman discusses an inherent problem incorrect parts can present to the repairer.
ACDelco's Richard Burgard discusses traction control issues at the Congress of Automotive Repair & Service (CARS) in Las Vegas.
Jim Bonfield, vice president of business development for CustomerLink, says it's important to know certain elements about your customers – how far they're driving to get to your shop, services they need and why the come to you. He shared this information during a morning session in the Education Theater at CARS.
Jeff Masterman, manager, technician training development for Standard Motor Products, explained the importance of developing a relationship with your customers' counterpeople in "The Professional Wholesale Counterperson — What Customers Want," presented Thursday, Nov. 5 at the AAPEX show is Las Vegas.
George Witt discusses with CARS attendees about if it is OK to leave a phone off the hook, giving customers a busy signal. Witt says under some circumstances it is OK, and it might be better than some voicemails. He presented "Service Advisor Tips and Strategies" during Wednesday morning's CARS educational sessions.
Tony Salas discusses what you might expect to see in diesels in the coming years during classes at the CARS on Wednesday. "Dodge Cummins Diesel Operations & Diagnostics" covered diesel technologies and regulations in the class for today's technicians.
The new TRICO Tech program reaches out to the wholesale segment by encouraging inspection and replacement of wiper blades during the repair event. Brian Norko, vice president of sales and marketing, explains some of the expectations of this program.
Frank Ordonez, president of Delphi Product & Service Solutions, discusses the possible timeframe of the introduction of diesels in the U.S., which he says is an inevitability. Ordonez recently spoke with us at the Automotive Aftermarket Products Expo.
A number of Delphi's training programs distinguish the manufacturer from its competitors, says Frank Ordonez, president of Delphi Product & Service Solutions, who recently spoke with us at the Automotive Aftermarket Products Expo.
Frank Ordonez, president of Delphi Product & Service Solutions, discusses the company's emergence from Chapter 11 at this week's Automotive Aftermarket Products Expo (AAPEX).
Ben Johnson of Alldata showcases information and capabilities of the Shop of Tomorrow at AAPEX. Two demonstrations during the day featured information on paperless workflow from systems like i.SHOP, as well as other wireless, remote vehicle diagnostisc and other telematics applications.
WIX Filters' Jeff Blocher explains the company's program to raise money for cancer awareness. The program, which started in-house and rapidly grew, has been featured in NASCAR and will be available to distributors, technicians and consumers this year.
