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    <title>Most Recent Submissions from AAGEditor on AutoPro Workshop</title>
    <link>http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=2666579&amp;as=31710</link>
    <description>Most Recent Submissions from AAGEditor on AutoPro Workshop</description>
    <pubDate>Tue, 21 May 2013 14:12:21 GMT</pubDate>
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      <title>Collision industry by the numbers</title>
      <link>http://workshop.search-autoparts.com/_Collision-industry-by-the-numbers/blog/6531878/31710.html</link>
      <description>PHOENIX &amp;mdash; There is certainly no shortage of work in the collision repair industry. Someone dies every 16.2 minutes in a vehicle-related car accident, and every 7.5 seconds a vehicle is damaged in the U.S., said Greg Horn, vice president of industry relations with Mitchell International during his presentation, &amp;ldquo;Facts, Figures and Trends: Understanding the Collision Industry,&amp;rdquo; on May 16 at the 2013 PBES Conference in Phoenix, Ariz.&#xD;
&amp;nbsp;&#xD;
The National Highway and Traffic Safety Administration indicates about 3,300 people are killed each year as a result of distracted driving. Sixty nine percent of Americans aged 18-64 say they have taken a cell phone call while driving at least once in the past 30 days; this is compared to 21 percent of British drivers and 40 percent of drivers in France.&#xD;
&amp;nbsp;&#xD;
About 20 million vehicles are involved in accidents yearly, with about 14.6 million covered by insurance (73%), leaving about 27% not covered.&#xD;
&amp;nbsp;&#xD;
One in every 6.2 motorists is not insured. Accidents and collision repairs garnered insurance payments of $50.8 billion, while consumers paid $2.7 billion, for a total repair revenue of $31 billion. This has been fairly flat for the last few years.&#xD;
&amp;nbsp;&#xD;
Appraised car values are going down while repair costs are rising, leading to more vehicles being totaled after collisions. During repairs, about 10.5 percent of the repair ticket goes to paint and materials, while collision parts make up about 25 percent.&#xD;
&amp;nbsp;&#xD;
Use of OEM parts is down, while used part sales are up.</description>
      <content:encoded>PHOENIX &amp;mdash; There is certainly no shortage of work in the collision repair industry. Someone dies every 16.2 minutes in a vehicle-related car accident, and every 7.5 seconds a vehicle is damaged in the U.S., said Greg Horn, vice president of industry relations with Mitchell International during his presentation, &amp;ldquo;Facts, Figures and Trends: Understanding the Collision Industry,&amp;rdquo; on May 16 at the 2013 PBES Conference in Phoenix, Ariz.&#xD;
&amp;nbsp;&#xD;
The National Highway and Traffic Safety Administration indicates about 3,300 people are killed each year as a result of distracted driving. Sixty nine percent of Americans aged 18-64 say they have taken a cell phone call while driving at least once in the past 30 days; this is compared to 21 percent of British drivers and 40 percent of drivers in France.&#xD;
&amp;nbsp;&#xD;
About 20 million vehicles are involved in accidents yearly, with about 14.6 million covered by insurance (73%), leaving about 27% not covered.&#xD;
&amp;nbsp;&#xD;
One in every 6.2 motorists is not insured. Accidents and collision repairs garnered insurance payments of $50.8 billion, while consumers paid $2.7 billion, for a total repair revenue of $31 billion. This has been fairly flat for the last few years.&#xD;
&amp;nbsp;&#xD;
Appraised car values are going down while repair costs are rising, leading to more vehicles being totaled after collisions. During repairs, about 10.5 percent of the repair ticket goes to paint and materials, while collision parts make up about 25 percent.&#xD;
&amp;nbsp;&#xD;
Use of OEM parts is down, while used part sales are up.</content:encoded>
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      <pubDate>Tue, 21 May 2013 14:12:21 GMT</pubDate>
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        <media:description>PHOENIX &amp;mdash; There is certainly no shortage of work in the collision repair industry. Someone dies every 16.2 minutes in a vehicle-related car accident, and every 7.5 seconds a vehicle is damaged in the U.S., said Greg Horn, vice president of industry relations with Mitchell International during his presentation, &amp;ldquo;Facts, Figures and Trends: Understanding the Collision Industry,&amp;rdquo; on May 16 at the 2013 PBES Conference in Phoenix, Ariz.&#xD;
&amp;nbsp;&#xD;
The National Highway and Traffic Safety Administration indicates about 3,300 people are killed each year as a result of distracted driving. Sixty nine percent of Americans aged 18-64 say they have taken a cell phone call while driving at least once in the past 30 days; this is compared to 21 percent of British drivers and 40 percent of drivers in France.&#xD;
&amp;nbsp;&#xD;
About 20 million vehicles are involved in accidents yearly, with about 14.6 million covered by insurance (73%), leaving about 27% not covered.&#xD;
&amp;nbsp;&#xD;
One in every 6.2 motorists is not insured. Accidents and collision repairs garnered insurance payments of $50.8 billion, while consumers paid $2.7 billion, for a total repair revenue of $31 billion. This has been fairly flat for the last few years.&#xD;
&amp;nbsp;&#xD;
Appraised car values are going down while repair costs are rising, leading to more vehicles being totaled after collisions. During repairs, about 10.5 percent of the repair ticket goes to paint and materials, while collision parts make up about 25 percent.&#xD;
&amp;nbsp;&#xD;
Use of OEM parts is down, while used part sales are up.</media:description>
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      <title>PartsTrader misconceptions</title>
      <link>http://workshop.search-autoparts.com/_PartsTrader-misconceptions/blog/6531318/31710.html</link>
      <description>Have hesitations about State Farm&amp;rsquo;s partnership with PartsTrader? Make sure you have all the information before you make a judgment. George Avery with State Farm spoke at the PBES Conference in Phoenix, Ariz., on May 15, 2013, and discussed some of the biggest common misinformation circulating about the PartsTrader platform.&amp;nbsp;1.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Supplier choice: Shops do have a choice. They can use the supplier they prefer.2.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Default dealer: Shops can also choose the dealer they want to work with. The system will not send out a parts search to multiple dealers unless the shop wants it to. From State Farm&amp;rsquo;s perspective, it doesn&amp;rsquo;t make sense to have the dealers compete with each other.3.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; 3. Direct purchase: Shops do not have to use PartsTrader to complete an estimate for a potential customer. If the customer decides to do the repair after they receive the estimate, a shop can then do a direct buy through PartsTrader.4.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Choice of part type: The type of part used for repair is up to the shop. There is no requirement to use the cheapest part,etc.</description>
      <content:encoded>Have hesitations about State Farm&amp;rsquo;s partnership with PartsTrader? Make sure you have all the information before you make a judgment. George Avery with State Farm spoke at the PBES Conference in Phoenix, Ariz., on May 15, 2013, and discussed some of the biggest common misinformation circulating about the PartsTrader platform.&amp;nbsp;1.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Supplier choice: Shops do have a choice. They can use the supplier they prefer.2.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Default dealer: Shops can also choose the dealer they want to work with. The system will not send out a parts search to multiple dealers unless the shop wants it to. From State Farm&amp;rsquo;s perspective, it doesn&amp;rsquo;t make sense to have the dealers compete with each other.3.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; 3. Direct purchase: Shops do not have to use PartsTrader to complete an estimate for a potential customer. If the customer decides to do the repair after they receive the estimate, a shop can then do a direct buy through PartsTrader.4.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Choice of part type: The type of part used for repair is up to the shop. There is no requirement to use the cheapest part,etc.</content:encoded>
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      <pubDate>Fri, 17 May 2013 14:14:19 GMT</pubDate>
      <guid>http://workshop.search-autoparts.com/_PartsTrader-misconceptions/blog/6531318/31710.html</guid>
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      <dc:date>2013-05-17T14:14:19Z</dc:date>
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        <media:description>Have hesitations about State Farm&amp;rsquo;s partnership with PartsTrader? Make sure you have all the information before you make a judgment. George Avery with State Farm spoke at the PBES Conference in Phoenix, Ariz., on May 15, 2013, and discussed some of the biggest common misinformation circulating about the PartsTrader platform.&amp;nbsp;1.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Supplier choice: Shops do have a choice. They can use the supplier they prefer.2.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Default dealer: Shops can also choose the dealer they want to work with. The system will not send out a parts search to multiple dealers unless the shop wants it to. From State Farm&amp;rsquo;s perspective, it doesn&amp;rsquo;t make sense to have the dealers compete with each other.3.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; 3. Direct purchase: Shops do not have to use PartsTrader to complete an estimate for a potential customer. If the customer decides to do the repair after they receive the estimate, a shop can then do a direct buy through PartsTrader.4.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Choice of part type: The type of part used for repair is up to the shop. There is no requirement to use the cheapest part,etc.</media:description>
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      <title>Amazon: An untapped resource?</title>
      <link>http://workshop.search-autoparts.com/_Amazon-An-untapped-resource/blog/6531198/31710.html</link>
      <description>PHOENIX &amp;mdash; As a distributor or supplier, are you missing a major market opportunity in e-tailing? In 2012, e-commerce grew to more than $1 trillion in sales, says Bernard Bolisig of UpShift Marketing, a Seattle-based consulting company.&#xD;
&amp;nbsp;&#xD;
Bolisig presented &amp;ldquo;E-Commerce: Driving PBE Product Selection and Sales&amp;rdquo; at the 2013 PBE Conference in Phoenix, Ariz.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;Do you or your resellers have unlimited shelf space?&amp;rdquo; Bolisig asks. &amp;ldquo;Amazon does. They expect to have a full catalog, not just your top 10 SKUs. If it turns, Amazon will stock it.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;Amazon and the Internet are not putting independent dealers out of business. It is important to utilize both online and offline purchase opportunities,&amp;rdquo; Bolisig says. For every $1 purchased online, $6 more were researched online, and then purchased offline. It is important for your products to have visibility online, if only so potential buyers can gather research to drive their next purchase.&#xD;
&amp;nbsp;&#xD;
PBE products have been sold on Amazon since 2009. Amazon does physically stock; they have about 40-50 warehouses nationally; they also work with third-party providers. A PBE product is often filtered under Amazon&amp;rsquo;s &amp;ldquo;Car Care&amp;rdquo; category, but the kickoff of the retailer&amp;rsquo;s Haz-Mat program about three years ago was the real inroad for Amazon to the PBE category, Bolisig says.&#xD;
&amp;nbsp;&#xD;
AmazonSupply, a segment of the retailer, tailors specifically to the B2B market, and is designed to reflect the look and feel of an online system most jobbers are accustomed to working with.&#xD;
&amp;nbsp;&#xD;
Suppliers and distributors in the collision repair market can boost sales using Amazon by offering product selection, merchandising content and product availability to online customers around the clock.&#xD;
&amp;nbsp;&#xD;
Amazon is not interested in just the big, well-known, consumer brands. &amp;ldquo;Amazon is interested in everything, because we cater to all customers,&amp;rdquo; Bolisig says. &amp;ldquo;A consumer is anyone with a credit card. Amazon doesn&amp;rsquo;t care if they are buying one spray gun or 300. It is a sale.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
If you are able to set up your products with a spreadsheet, confirm a purchase order and invoice using a supplier portal, you can be a supplier on Amazon.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;Your competitors may already be there or are researching it,&amp;rdquo; Bolisig says. And you can sell products that a manufacturer or someone else may already be selling online. You may be closer to the Amazon warehouse, offer a different case-pack size or better costs, leading Amazon to pull from your inventory, rather than the manufacturer&amp;rsquo;s, to fulfill a customer order.&#xD;
&amp;nbsp;&#xD;
If interested, contact an Amazon buyer directly or utilize a reputable rep agency/broker that understands the Amazon business. &amp;ldquo;Even if you don&amp;rsquo;t have the infrastructure, staff or the interest, at least learn about it. Knowing the facts will help you make a better decision,&amp;rdquo; Bolisig says.</description>
      <content:encoded>PHOENIX &amp;mdash; As a distributor or supplier, are you missing a major market opportunity in e-tailing? In 2012, e-commerce grew to more than $1 trillion in sales, says Bernard Bolisig of UpShift Marketing, a Seattle-based consulting company.&#xD;
&amp;nbsp;&#xD;
Bolisig presented &amp;ldquo;E-Commerce: Driving PBE Product Selection and Sales&amp;rdquo; at the 2013 PBE Conference in Phoenix, Ariz.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;Do you or your resellers have unlimited shelf space?&amp;rdquo; Bolisig asks. &amp;ldquo;Amazon does. They expect to have a full catalog, not just your top 10 SKUs. If it turns, Amazon will stock it.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;Amazon and the Internet are not putting independent dealers out of business. It is important to utilize both online and offline purchase opportunities,&amp;rdquo; Bolisig says. For every $1 purchased online, $6 more were researched online, and then purchased offline. It is important for your products to have visibility online, if only so potential buyers can gather research to drive their next purchase.&#xD;
&amp;nbsp;&#xD;
PBE products have been sold on Amazon since 2009. Amazon does physically stock; they have about 40-50 warehouses nationally; they also work with third-party providers. A PBE product is often filtered under Amazon&amp;rsquo;s &amp;ldquo;Car Care&amp;rdquo; category, but the kickoff of the retailer&amp;rsquo;s Haz-Mat program about three years ago was the real inroad for Amazon to the PBE category, Bolisig says.&#xD;
&amp;nbsp;&#xD;
AmazonSupply, a segment of the retailer, tailors specifically to the B2B market, and is designed to reflect the look and feel of an online system most jobbers are accustomed to working with.&#xD;
&amp;nbsp;&#xD;
Suppliers and distributors in the collision repair market can boost sales using Amazon by offering product selection, merchandising content and product availability to online customers around the clock.&#xD;
&amp;nbsp;&#xD;
Amazon is not interested in just the big, well-known, consumer brands. &amp;ldquo;Amazon is interested in everything, because we cater to all customers,&amp;rdquo; Bolisig says. &amp;ldquo;A consumer is anyone with a credit card. Amazon doesn&amp;rsquo;t care if they are buying one spray gun or 300. It is a sale.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
If you are able to set up your products with a spreadsheet, confirm a purchase order and invoice using a supplier portal, you can be a supplier on Amazon.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;Your competitors may already be there or are researching it,&amp;rdquo; Bolisig says. And you can sell products that a manufacturer or someone else may already be selling online. You may be closer to the Amazon warehouse, offer a different case-pack size or better costs, leading Amazon to pull from your inventory, rather than the manufacturer&amp;rsquo;s, to fulfill a customer order.&#xD;
&amp;nbsp;&#xD;
If interested, contact an Amazon buyer directly or utilize a reputable rep agency/broker that understands the Amazon business. &amp;ldquo;Even if you don&amp;rsquo;t have the infrastructure, staff or the interest, at least learn about it. Knowing the facts will help you make a better decision,&amp;rdquo; Bolisig says.</content:encoded>
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      <pubDate>Thu, 16 May 2013 15:42:56 GMT</pubDate>
      <guid>http://workshop.search-autoparts.com/_Amazon-An-untapped-resource/blog/6531198/31710.html</guid>
      <dc:creator>AAGEditor</dc:creator>
      <dc:date>2013-05-16T15:42:56Z</dc:date>
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        <media:category>ABRN</media:category>
        <media:credit role="publishing company" scheme="urn:ebu">AutoPro Workshop</media:credit>
        <media:description>PHOENIX &amp;mdash; As a distributor or supplier, are you missing a major market opportunity in e-tailing? In 2012, e-commerce grew to more than $1 trillion in sales, says Bernard Bolisig of UpShift Marketing, a Seattle-based consulting company.&#xD;
&amp;nbsp;&#xD;
Bolisig presented &amp;ldquo;E-Commerce: Driving PBE Product Selection and Sales&amp;rdquo; at the 2013 PBE Conference in Phoenix, Ariz.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;Do you or your resellers have unlimited shelf space?&amp;rdquo; Bolisig asks. &amp;ldquo;Amazon does. They expect to have a full catalog, not just your top 10 SKUs. If it turns, Amazon will stock it.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;Amazon and the Internet are not putting independent dealers out of business. It is important to utilize both online and offline purchase opportunities,&amp;rdquo; Bolisig says. For every $1 purchased online, $6 more were researched online, and then purchased offline. It is important for your products to have visibility online, if only so potential buyers can gather research to drive their next purchase.&#xD;
&amp;nbsp;&#xD;
PBE products have been sold on Amazon since 2009. Amazon does physically stock; they have about 40-50 warehouses nationally; they also work with third-party providers. A PBE product is often filtered under Amazon&amp;rsquo;s &amp;ldquo;Car Care&amp;rdquo; category, but the kickoff of the retailer&amp;rsquo;s Haz-Mat program about three years ago was the real inroad for Amazon to the PBE category, Bolisig says.&#xD;
&amp;nbsp;&#xD;
AmazonSupply, a segment of the retailer, tailors specifically to the B2B market, and is designed to reflect the look and feel of an online system most jobbers are accustomed to working with.&#xD;
&amp;nbsp;&#xD;
Suppliers and distributors in the collision repair market can boost sales using Amazon by offering product selection, merchandising content and product availability to online customers around the clock.&#xD;
&amp;nbsp;&#xD;
Amazon is not interested in just the big, well-known, consumer brands. &amp;ldquo;Amazon is interested in everything, because we cater to all customers,&amp;rdquo; Bolisig says. &amp;ldquo;A consumer is anyone with a credit card. Amazon doesn&amp;rsquo;t care if they are buying one spray gun or 300. It is a sale.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
If you are able to set up your products with a spreadsheet, confirm a purchase order and invoice using a supplier portal, you can be a supplier on Amazon.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;Your competitors may already be there or are researching it,&amp;rdquo; Bolisig says. And you can sell products that a manufacturer or someone else may already be selling online. You may be closer to the Amazon warehouse, offer a different case-pack size or better costs, leading Amazon to pull from your inventory, rather than the manufacturer&amp;rsquo;s, to fulfill a customer order.&#xD;
&amp;nbsp;&#xD;
If interested, contact an Amazon buyer directly or utilize a reputable rep agency/broker that understands the Amazon business. &amp;ldquo;Even if you don&amp;rsquo;t have the infrastructure, staff or the interest, at least learn about it. Knowing the facts will help you make a better decision,&amp;rdquo; Bolisig says.</media:description>
        <media:keywords>aaia, abrn, amazon, bernard bolisig, e-commerce, e-tailing, pbes</media:keywords>
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      <title>PBES conference kicks off</title>
      <link>http://workshop.search-autoparts.com/_PBES-conference-kicks-off/blog/6531004/31710.html</link>
      <description>Emerging technology &amp;mdash; what is its place in the collision repair industry and how can we use it to better our business? Paint, body and equipment specialists gathered today at the annual PBES Conference in Phoenix, put on by AAIA, to discuss technology in their day-to-day business plans.&#xD;
&amp;nbsp;&#xD;
The use of smart phones and tablets is growing, as many jobbers and manufacturers present use e-ordering, e-invoicing and e-credits for their customers. Whether the systems are internal or public and used at the shop level, most attendees agree that efficiency is the main goal.&#xD;
&amp;nbsp;&#xD;
Some manufacturers are also dabbling in training apps and QR codes that can be used by techs on the shop floor to help provide immediate answers and information for technical issues. &amp;ldquo;Driving information is the main goal when using technology &amp;mdash; it is all about providing access to the information,&amp;rdquo; said one manufacturer attendee.&#xD;
&amp;nbsp;&#xD;
But while it is ideal to have information available at one&amp;rsquo;s fingertips, whether it be product descriptions, price sheets, technical how-tos, videos or audio files, Internet connections and slower wireless networks can sometimes hinder downloading of what should be immediate access to information.&#xD;
&amp;nbsp;&#xD;
Auto-pay functions, such as the Square or Paypal, can offer lower fees and a quick sales turnaround when jobbers are working with shops that may not have established credit, but many jobber attendees reported that while these types of systems may be used at a special event or conference, they have not yet gained a foothold at a day-to-day business level.&#xD;
&amp;nbsp;&#xD;
Although the cost to train your staff &amp;mdash; both in terms of dollars and cents and time &amp;mdash;on continuously evolving technology is significant, attendees say the benefits outweigh the drawbacks. Offering sales team incentives for getting customers onboard, working with manufacturing partners and performing in-house monthly training online are some ways to help combat large costs, conference attendees say.&#xD;
&amp;nbsp;&#xD;
When on the receiving end of digital information, PBES representatives prefer quick-hitting items that allow them to easily filter what is applicable to their business and what is not.&#xD;
&amp;nbsp;&#xD;
Education and training is a core focus when using emerging technology, but engaging bi-lingual customers remains a challenge, and no clear-cut best practices could be determined for how to tackle these niches.</description>
      <content:encoded>Emerging technology &amp;mdash; what is its place in the collision repair industry and how can we use it to better our business? Paint, body and equipment specialists gathered today at the annual PBES Conference in Phoenix, put on by AAIA, to discuss technology in their day-to-day business plans.&#xD;
&amp;nbsp;&#xD;
The use of smart phones and tablets is growing, as many jobbers and manufacturers present use e-ordering, e-invoicing and e-credits for their customers. Whether the systems are internal or public and used at the shop level, most attendees agree that efficiency is the main goal.&#xD;
&amp;nbsp;&#xD;
Some manufacturers are also dabbling in training apps and QR codes that can be used by techs on the shop floor to help provide immediate answers and information for technical issues. &amp;ldquo;Driving information is the main goal when using technology &amp;mdash; it is all about providing access to the information,&amp;rdquo; said one manufacturer attendee.&#xD;
&amp;nbsp;&#xD;
But while it is ideal to have information available at one&amp;rsquo;s fingertips, whether it be product descriptions, price sheets, technical how-tos, videos or audio files, Internet connections and slower wireless networks can sometimes hinder downloading of what should be immediate access to information.&#xD;
&amp;nbsp;&#xD;
Auto-pay functions, such as the Square or Paypal, can offer lower fees and a quick sales turnaround when jobbers are working with shops that may not have established credit, but many jobber attendees reported that while these types of systems may be used at a special event or conference, they have not yet gained a foothold at a day-to-day business level.&#xD;
&amp;nbsp;&#xD;
Although the cost to train your staff &amp;mdash; both in terms of dollars and cents and time &amp;mdash;on continuously evolving technology is significant, attendees say the benefits outweigh the drawbacks. Offering sales team incentives for getting customers onboard, working with manufacturing partners and performing in-house monthly training online are some ways to help combat large costs, conference attendees say.&#xD;
&amp;nbsp;&#xD;
When on the receiving end of digital information, PBES representatives prefer quick-hitting items that allow them to easily filter what is applicable to their business and what is not.&#xD;
&amp;nbsp;&#xD;
Education and training is a core focus when using emerging technology, but engaging bi-lingual customers remains a challenge, and no clear-cut best practices could be determined for how to tackle these niches.</content:encoded>
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      <pubDate>Wed, 15 May 2013 00:54:25 GMT</pubDate>
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&amp;nbsp;&#xD;
The use of smart phones and tablets is growing, as many jobbers and manufacturers present use e-ordering, e-invoicing and e-credits for their customers. Whether the systems are internal or public and used at the shop level, most attendees agree that efficiency is the main goal.&#xD;
&amp;nbsp;&#xD;
Some manufacturers are also dabbling in training apps and QR codes that can be used by techs on the shop floor to help provide immediate answers and information for technical issues. &amp;ldquo;Driving information is the main goal when using technology &amp;mdash; it is all about providing access to the information,&amp;rdquo; said one manufacturer attendee.&#xD;
&amp;nbsp;&#xD;
But while it is ideal to have information available at one&amp;rsquo;s fingertips, whether it be product descriptions, price sheets, technical how-tos, videos or audio files, Internet connections and slower wireless networks can sometimes hinder downloading of what should be immediate access to information.&#xD;
&amp;nbsp;&#xD;
Auto-pay functions, such as the Square or Paypal, can offer lower fees and a quick sales turnaround when jobbers are working with shops that may not have established credit, but many jobber attendees reported that while these types of systems may be used at a special event or conference, they have not yet gained a foothold at a day-to-day business level.&#xD;
&amp;nbsp;&#xD;
Although the cost to train your staff &amp;mdash; both in terms of dollars and cents and time &amp;mdash;on continuously evolving technology is significant, attendees say the benefits outweigh the drawbacks. Offering sales team incentives for getting customers onboard, working with manufacturing partners and performing in-house monthly training online are some ways to help combat large costs, conference attendees say.&#xD;
&amp;nbsp;&#xD;
When on the receiving end of digital information, PBES representatives prefer quick-hitting items that allow them to easily filter what is applicable to their business and what is not.&#xD;
&amp;nbsp;&#xD;
Education and training is a core focus when using emerging technology, but engaging bi-lingual customers remains a challenge, and no clear-cut best practices could be determined for how to tackle these niches.</media:description>
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      <title>New financing options for your shop</title>
      <link>http://workshop.search-autoparts.com/_New-financing-options-for-your-shop/blog/6523520/31710.html</link>
      <description>Looking for financing to fund an expansion, buy new inventory, upgrade your equipment or hire new employees? Learn what your options are! Join us for our upcoming webinar, "Exporing New Financing Options for Your Shop," produced by Motor Age and ABRN and presented by On Deck Capital. Understand your options for securing financing with an easier process than you'll find at a bank, and with higher approval rates. Join this 15-minute presentation to learn what On Deck can offer you &amp;mdash; real business loans. Speaker Gordon Brott, director of marketing with On Deck Capital, with lead the presentation on Thursday, May 16, at 12 p.m. EST.&#xD;
To register, visit www.motorage.com/FinanceWebinar. We hope to see you there!</description>
      <content:encoded>Looking for financing to fund an expansion, buy new inventory, upgrade your equipment or hire new employees? Learn what your options are! Join us for our upcoming webinar, "Exporing New Financing Options for Your Shop," produced by Motor Age and ABRN and presented by On Deck Capital. Understand your options for securing financing with an easier process than you'll find at a bank, and with higher approval rates. Join this 15-minute presentation to learn what On Deck can offer you &amp;mdash; real business loans. Speaker Gordon Brott, director of marketing with On Deck Capital, with lead the presentation on Thursday, May 16, at 12 p.m. EST.&#xD;
To register, visit www.motorage.com/FinanceWebinar. We hope to see you there!</content:encoded>
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      <pubDate>Wed, 08 May 2013 14:36:56 GMT</pubDate>
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      <dc:date>2013-05-08T14:36:56Z</dc:date>
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        <media:description>Looking for financing to fund an expansion, buy new inventory, upgrade your equipment or hire new employees? Learn what your options are! Join us for our upcoming webinar, "Exporing New Financing Options for Your Shop," produced by Motor Age and ABRN and presented by On Deck Capital. Understand your options for securing financing with an easier process than you'll find at a bank, and with higher approval rates. Join this 15-minute presentation to learn what On Deck can offer you &amp;mdash; real business loans. Speaker Gordon Brott, director of marketing with On Deck Capital, with lead the presentation on Thursday, May 16, at 12 p.m. EST.&#xD;
To register, visit www.motorage.com/FinanceWebinar. We hope to see you there!</media:description>
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      <title>Plastic repair: Are you prepared?</title>
      <link>http://workshop.search-autoparts.com/_Plastic-repair-Are-you-prepared/blog/6523378/31710.html</link>
      <description>Doesn't it seem that more plastic is being used with each new automotive model year? The continued growth of platics in automobile manufacturing has spurred the need for plastic repair skills in the shop. Are you techs prepared for what is to come? ABRN Technical contributor Al Thomas weighs in on what we need to know about plastics and some guidelines to help one identify and work with different types of plastics.&#xD;
Read here! Plastic repair necessities</description>
      <content:encoded>Doesn't it seem that more plastic is being used with each new automotive model year? The continued growth of platics in automobile manufacturing has spurred the need for plastic repair skills in the shop. Are you techs prepared for what is to come? ABRN Technical contributor Al Thomas weighs in on what we need to know about plastics and some guidelines to help one identify and work with different types of plastics.&#xD;
Read here! Plastic repair necessities</content:encoded>
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      <pubDate>Tue, 07 May 2013 15:39:12 GMT</pubDate>
      <guid>http://workshop.search-autoparts.com/_Plastic-repair-Are-you-prepared/blog/6523378/31710.html</guid>
      <dc:creator>AAGEditor</dc:creator>
      <dc:date>2013-05-07T15:39:12Z</dc:date>
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        <media:description>Doesn't it seem that more plastic is being used with each new automotive model year? The continued growth of platics in automobile manufacturing has spurred the need for plastic repair skills in the shop. Are you techs prepared for what is to come? ABRN Technical contributor Al Thomas weighs in on what we need to know about plastics and some guidelines to help one identify and work with different types of plastics.&#xD;
Read here! Plastic repair necessities</media:description>
        <media:keywords>al thomas, plastic repair, technical, technology, training</media:keywords>
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    <item>
      <title>AutoWorks PDR helps shops tackle hail</title>
      <link>http://workshop.search-autoparts.com/_AutoWorks-PDR-helps-shops-tackle-hail/blog/6522734/31710.html</link>
      <description>[image]&amp;ldquo;When a hail event occurs, it inundates the repair facility with an enormous amount of extra repair assignments, scheduling conflicts and cycle time issues that require extensive coordination to meet the demands of the repair facility&amp;rsquo;s existing collision customers and their insurer partners&amp;rsquo; needs. Bottom line &amp;mdash; a hail event brings pure chaos and stress to a repair facility that specializes in collision repair, not hail repairs. It is easy to get overwhelmed pretty quick,&amp;rdquo; says Bob Mills, president of AutoWorks, Inc. And that is where his company comes in. &#xD;
&amp;nbsp;&#xD;
Mills founded AutoWorks PDR, based in Denver, Colo., in 1996. He brought in Cliff Mayer as his business partner in 2003, and they shared a vision to provide quality and service while building a company that now competes on a national level in the paintless dent repair (PDR) industry. The PDR hail repair provider for CARSTAR Collision, which has more than 400 repair facilities in North America, AutoWorks sets itself apart from the competition with its training methods for staffing, organization, coordination and streamlining during a hail catastrophe for repair facilities, Mills says. &#xD;
&amp;nbsp;&#xD;
The first step is knowing what partners like AutoWorks can help you tackle, and what they can&amp;rsquo;t.&#xD;
&amp;nbsp;&#xD;
ABRN: Explain some of the types of damage that can be PDR&amp;rsquo;d, and examples of what can&amp;rsquo;t.[image]&#xD;
&amp;nbsp;&#xD;
Mills: Hail damage, minor dents and door dings are all candidates for PDR. Cracked paint, location of damage and the severity of damage all play a role in deciding what can and cannot be PDR&amp;rsquo;d.&#xD;
&amp;nbsp;&#xD;
Hail damage: We have a little more leeway with what can and cannot be PDR'd with hail. In most cases with severe hail, we can do what is called &amp;ldquo;push to paint&amp;rdquo; (this is mainly performed on roof panels), which will help in the repair cycle time for the shop, save the customer from having the roof cut off, and is a better, faster and cheaper repair for the customer and the insurance companies. Push to paint repairs are performed on severe damage, which PDR cannot return 100 percent back to pre-loss condition. The process involves pushing the dent up as close to being level as possible. There can be a texture difference based on the severity of the damage. In most cases after we PDR a push to paint, all that is needed is prime and block time before paint. In some cases, a skim coat of filler is needed to repair some of the larger, deeper dents that could not be brought up level.&#xD;
&amp;nbsp;&#xD;
[image]Minor dents: Dents the size of basketballs and bigger can be PDR'd; the determining factor for this type of damage again is location and paint condition. This type of damage is really determined on a case-by-case basis, as every dent is different, like snowflakes. Two dents may look the same, but location, depth and access play a roll if the damage is a good candidate for PDR.&#xD;
&amp;nbsp;&#xD;
Door dings: Shopping carts, other car doors, etc., are the most common type of PDR repairs that are done for the general public. Again, location and depth play a roll in what can and can't be repaired.&#xD;
&amp;nbsp;&#xD;
ABRN: When does it make sense to hire an outside PDR company like AutoWorks versus having a staff member trained in PDR?&#xD;
&amp;nbsp;&#xD;
Mills: An in-house PDR tech is a great resource for a shop to have. They can upsell door dings and minor dents to customers and bring a larger profit margin for the shop. For a hail event, we suggest shops have the following:&#xD;
1.&amp;nbsp;&amp;nbsp;&amp;nbsp; A tested and experienced company, such as AutoWorks PDR, with the ability to staff, organize, coordinate and repair vehicles. This can help ensure a shop&amp;rsquo;s success and sanity. Our tested and proven systems allows a shop to concentrate on all of their other duties, including all the collision work the repair facility had in process and on land before the hail event. This helps the shop ensure a productive and successful hail event, not three months of chaos!&#xD;
2.&amp;nbsp;&amp;nbsp;&amp;nbsp; A paperless estimating, invoicing and statement system. This helps the staff gain more time for their other responsibilities. They will not lose labor hours tracking down an estimate or invoice. It is all right there at the click of their mouse. AutoWorks is one of the first companies in the country to utilize a complete paperless estimating, invoicing and statement system, and we have the ability to allow the repair facility management into our system with their own login and mailbox. This means they can electronically track estimates, invoices, sales, in-progress repairs and finished repairs. This will allow the repair facility to be able to have a more complete grasp of all hail-related assignments.&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
ABRN: What are some of the problems/risks when shops use hail chasers? What are the differences between AutoWorks PDR and these other operations?&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
Mills: Since the inception of the PDR industry, the problems a shop has when the hail chasers are finished and gone can be numerous.&#xD;
&amp;nbsp;&#xD;
1. The shop is stuck with any and all warranty issues, at the shop&amp;rsquo;s expense. Sure, a hail company can say they have a lifetime written warranty, but how do they back that when an issue arises and they may be several states away? Again it falls on the shops to rectify and satisfy their customers&amp;rsquo; needs.&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
AutoWorks does have a national written lifetime warranty. We service more than 100 body shops in Colorado, in addition to our national partnership with CARSTAR and other relationships across the country. We guarantee that any warranty issue can be satisfied anywhere in the country to keep these partnerships.&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
2. Insurance companies require a no-drill mandate, so many shops have to worry about a company drilling holes for access; yet, they don&amp;rsquo;t have the time to mirco manage a PDR company. (AutoWorks has a no-drill policy.) &#xD;
&amp;nbsp;&#xD;
3. Some shops may also have PDR technicians, who are not dressed or acting professionally, dealing with their customers. This isn&amp;rsquo;t a worry with AutoWorks. Our teams are dressed in logoed, collared shirts and are continually trained on customer service. &#xD;
&amp;nbsp;&#xD;
4. PDR technicians often make their own hours. Our teams work a full day, and then some. Don't get me wrong &amp;mdash; there are a lot of professional, hardworking, quality PDR technicians and companies out there. It is how we conduct ourselves and how we service the shop completely throughout the repair process and for the entirety of the hail event that separates us. We are a complete package for the repair facility.&#xD;
&amp;nbsp;&#xD;
AutoWorksPDR.com is a good place to start regarding information for the consumers and shops.&#xD;
&amp;nbsp;&#xD;
About Bob Mills After several years working in the industry, Mills opened the doors at AutoWorks Paintless Dent Repair in 1996. Mills is certified as a Master Technician by Vale National, the only third-party certification program for the PDR industry. Mills is driven to providing the highest customer service possible and heads the training department for AutoWorks. Mills founded AutoWorks PDR on this belief and still emphasizes it to this day: &amp;ldquo;Service is not a department, it&amp;rsquo;s our way of doing business.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
About Cliff Mayer&#xD;
Mayer became a partner with AutoWorks PDR in 2003, as he&amp;nbsp; had the same beliefs and drive as Mills. Mayer also is a Certified Master Technician by Vale National. Mayer has worked various positions in the auto body repair industry, from estimator to shop manager.&#xD;
&amp;nbsp;&#xD;
About Mills and Mayer&#xD;
Together, Mills and Mayer have built AutoWorks PDR into a company that is widely recognized as one of the leaders in the industry. Their concentrated effort to continually train and manage their team puts them and their staff in a position to help their auto body partners succeed. Their goal and job is to facilitate the repair facility and take a lot of the burden off their shoulders. The quality of AutoWorks&amp;rsquo; technicians, along with the systems and policies the company has in place, are tested and proven to help a repair facility in such a trying time, which they encounter during a hail event.</description>
      <content:encoded>[image]&amp;ldquo;When a hail event occurs, it inundates the repair facility with an enormous amount of extra repair assignments, scheduling conflicts and cycle time issues that require extensive coordination to meet the demands of the repair facility&amp;rsquo;s existing collision customers and their insurer partners&amp;rsquo; needs. Bottom line &amp;mdash; a hail event brings pure chaos and stress to a repair facility that specializes in collision repair, not hail repairs. It is easy to get overwhelmed pretty quick,&amp;rdquo; says Bob Mills, president of AutoWorks, Inc. And that is where his company comes in. &#xD;
&amp;nbsp;&#xD;
Mills founded AutoWorks PDR, based in Denver, Colo., in 1996. He brought in Cliff Mayer as his business partner in 2003, and they shared a vision to provide quality and service while building a company that now competes on a national level in the paintless dent repair (PDR) industry. The PDR hail repair provider for CARSTAR Collision, which has more than 400 repair facilities in North America, AutoWorks sets itself apart from the competition with its training methods for staffing, organization, coordination and streamlining during a hail catastrophe for repair facilities, Mills says. &#xD;
&amp;nbsp;&#xD;
The first step is knowing what partners like AutoWorks can help you tackle, and what they can&amp;rsquo;t.&#xD;
&amp;nbsp;&#xD;
ABRN: Explain some of the types of damage that can be PDR&amp;rsquo;d, and examples of what can&amp;rsquo;t.[image]&#xD;
&amp;nbsp;&#xD;
Mills: Hail damage, minor dents and door dings are all candidates for PDR. Cracked paint, location of damage and the severity of damage all play a role in deciding what can and cannot be PDR&amp;rsquo;d.&#xD;
&amp;nbsp;&#xD;
Hail damage: We have a little more leeway with what can and cannot be PDR'd with hail. In most cases with severe hail, we can do what is called &amp;ldquo;push to paint&amp;rdquo; (this is mainly performed on roof panels), which will help in the repair cycle time for the shop, save the customer from having the roof cut off, and is a better, faster and cheaper repair for the customer and the insurance companies. Push to paint repairs are performed on severe damage, which PDR cannot return 100 percent back to pre-loss condition. The process involves pushing the dent up as close to being level as possible. There can be a texture difference based on the severity of the damage. In most cases after we PDR a push to paint, all that is needed is prime and block time before paint. In some cases, a skim coat of filler is needed to repair some of the larger, deeper dents that could not be brought up level.&#xD;
&amp;nbsp;&#xD;
[image]Minor dents: Dents the size of basketballs and bigger can be PDR'd; the determining factor for this type of damage again is location and paint condition. This type of damage is really determined on a case-by-case basis, as every dent is different, like snowflakes. Two dents may look the same, but location, depth and access play a roll if the damage is a good candidate for PDR.&#xD;
&amp;nbsp;&#xD;
Door dings: Shopping carts, other car doors, etc., are the most common type of PDR repairs that are done for the general public. Again, location and depth play a roll in what can and can't be repaired.&#xD;
&amp;nbsp;&#xD;
ABRN: When does it make sense to hire an outside PDR company like AutoWorks versus having a staff member trained in PDR?&#xD;
&amp;nbsp;&#xD;
Mills: An in-house PDR tech is a great resource for a shop to have. They can upsell door dings and minor dents to customers and bring a larger profit margin for the shop. For a hail event, we suggest shops have the following:&#xD;
1.&amp;nbsp;&amp;nbsp;&amp;nbsp; A tested and experienced company, such as AutoWorks PDR, with the ability to staff, organize, coordinate and repair vehicles. This can help ensure a shop&amp;rsquo;s success and sanity. Our tested and proven systems allows a shop to concentrate on all of their other duties, including all the collision work the repair facility had in process and on land before the hail event. This helps the shop ensure a productive and successful hail event, not three months of chaos!&#xD;
2.&amp;nbsp;&amp;nbsp;&amp;nbsp; A paperless estimating, invoicing and statement system. This helps the staff gain more time for their other responsibilities. They will not lose labor hours tracking down an estimate or invoice. It is all right there at the click of their mouse. AutoWorks is one of the first companies in the country to utilize a complete paperless estimating, invoicing and statement system, and we have the ability to allow the repair facility management into our system with their own login and mailbox. This means they can electronically track estimates, invoices, sales, in-progress repairs and finished repairs. This will allow the repair facility to be able to have a more complete grasp of all hail-related assignments.&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
ABRN: What are some of the problems/risks when shops use hail chasers? What are the differences between AutoWorks PDR and these other operations?&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
Mills: Since the inception of the PDR industry, the problems a shop has when the hail chasers are finished and gone can be numerous.&#xD;
&amp;nbsp;&#xD;
1. The shop is stuck with any and all warranty issues, at the shop&amp;rsquo;s expense. Sure, a hail company can say they have a lifetime written warranty, but how do they back that when an issue arises and they may be several states away? Again it falls on the shops to rectify and satisfy their customers&amp;rsquo; needs.&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
AutoWorks does have a national written lifetime warranty. We service more than 100 body shops in Colorado, in addition to our national partnership with CARSTAR and other relationships across the country. We guarantee that any warranty issue can be satisfied anywhere in the country to keep these partnerships.&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
2. Insurance companies require a no-drill mandate, so many shops have to worry about a company drilling holes for access; yet, they don&amp;rsquo;t have the time to mirco manage a PDR company. (AutoWorks has a no-drill policy.) &#xD;
&amp;nbsp;&#xD;
3. Some shops may also have PDR technicians, who are not dressed or acting professionally, dealing with their customers. This isn&amp;rsquo;t a worry with AutoWorks. Our teams are dressed in logoed, collared shirts and are continually trained on customer service. &#xD;
&amp;nbsp;&#xD;
4. PDR technicians often make their own hours. Our teams work a full day, and then some. Don't get me wrong &amp;mdash; there are a lot of professional, hardworking, quality PDR technicians and companies out there. It is how we conduct ourselves and how we service the shop completely throughout the repair process and for the entirety of the hail event that separates us. We are a complete package for the repair facility.&#xD;
&amp;nbsp;&#xD;
AutoWorksPDR.com is a good place to start regarding information for the consumers and shops.&#xD;
&amp;nbsp;&#xD;
About Bob Mills After several years working in the industry, Mills opened the doors at AutoWorks Paintless Dent Repair in 1996. Mills is certified as a Master Technician by Vale National, the only third-party certification program for the PDR industry. Mills is driven to providing the highest customer service possible and heads the training department for AutoWorks. Mills founded AutoWorks PDR on this belief and still emphasizes it to this day: &amp;ldquo;Service is not a department, it&amp;rsquo;s our way of doing business.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
About Cliff Mayer&#xD;
Mayer became a partner with AutoWorks PDR in 2003, as he&amp;nbsp; had the same beliefs and drive as Mills. Mayer also is a Certified Master Technician by Vale National. Mayer has worked various positions in the auto body repair industry, from estimator to shop manager.&#xD;
&amp;nbsp;&#xD;
About Mills and Mayer&#xD;
Together, Mills and Mayer have built AutoWorks PDR into a company that is widely recognized as one of the leaders in the industry. Their concentrated effort to continually train and manage their team puts them and their staff in a position to help their auto body partners succeed. Their goal and job is to facilitate the repair facility and take a lot of the burden off their shoulders. The quality of AutoWorks&amp;rsquo; technicians, along with the systems and policies the company has in place, are tested and proven to help a repair facility in such a trying time, which they encounter during a hail event.</content:encoded>
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      <pubDate>Wed, 01 May 2013 19:42:19 GMT</pubDate>
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      <dc:date>2013-05-01T19:42:19Z</dc:date>
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        <media:category>ABRN</media:category>
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        <media:credit role="publishing company" scheme="urn:ebu">AutoPro Workshop</media:credit>
        <media:description>[image]&amp;ldquo;When a hail event occurs, it inundates the repair facility with an enormous amount of extra repair assignments, scheduling conflicts and cycle time issues that require extensive coordination to meet the demands of the repair facility&amp;rsquo;s existing collision customers and their insurer partners&amp;rsquo; needs. Bottom line &amp;mdash; a hail event brings pure chaos and stress to a repair facility that specializes in collision repair, not hail repairs. It is easy to get overwhelmed pretty quick,&amp;rdquo; says Bob Mills, president of AutoWorks, Inc. And that is where his company comes in. &#xD;
&amp;nbsp;&#xD;
Mills founded AutoWorks PDR, based in Denver, Colo., in 1996. He brought in Cliff Mayer as his business partner in 2003, and they shared a vision to provide quality and service while building a company that now competes on a national level in the paintless dent repair (PDR) industry. The PDR hail repair provider for CARSTAR Collision, which has more than 400 repair facilities in North America, AutoWorks sets itself apart from the competition with its training methods for staffing, organization, coordination and streamlining during a hail catastrophe for repair facilities, Mills says. &#xD;
&amp;nbsp;&#xD;
The first step is knowing what partners like AutoWorks can help you tackle, and what they can&amp;rsquo;t.&#xD;
&amp;nbsp;&#xD;
ABRN: Explain some of the types of damage that can be PDR&amp;rsquo;d, and examples of what can&amp;rsquo;t.[image]&#xD;
&amp;nbsp;&#xD;
Mills: Hail damage, minor dents and door dings are all candidates for PDR. Cracked paint, location of damage and the severity of damage all play a role in deciding what can and cannot be PDR&amp;rsquo;d.&#xD;
&amp;nbsp;&#xD;
Hail damage: We have a little more leeway with what can and cannot be PDR'd with hail. In most cases with severe hail, we can do what is called &amp;ldquo;push to paint&amp;rdquo; (this is mainly performed on roof panels), which will help in the repair cycle time for the shop, save the customer from having the roof cut off, and is a better, faster and cheaper repair for the customer and the insurance companies. Push to paint repairs are performed on severe damage, which PDR cannot return 100 percent back to pre-loss condition. The process involves pushing the dent up as close to being level as possible. There can be a texture difference based on the severity of the damage. In most cases after we PDR a push to paint, all that is needed is prime and block time before paint. In some cases, a skim coat of filler is needed to repair some of the larger, deeper dents that could not be brought up level.&#xD;
&amp;nbsp;&#xD;
[image]Minor dents: Dents the size of basketballs and bigger can be PDR'd; the determining factor for this type of damage again is location and paint condition. This type of damage is really determined on a case-by-case basis, as every dent is different, like snowflakes. Two dents may look the same, but location, depth and access play a roll if the damage is a good candidate for PDR.&#xD;
&amp;nbsp;&#xD;
Door dings: Shopping carts, other car doors, etc., are the most common type of PDR repairs that are done for the general public. Again, location and depth play a roll in what can and can't be repaired.&#xD;
&amp;nbsp;&#xD;
ABRN: When does it make sense to hire an outside PDR company like AutoWorks versus having a staff member trained in PDR?&#xD;
&amp;nbsp;&#xD;
Mills: An in-house PDR tech is a great resource for a shop to have. They can upsell door dings and minor dents to customers and bring a larger profit margin for the shop. For a hail event, we suggest shops have the following:&#xD;
1.&amp;nbsp;&amp;nbsp;&amp;nbsp; A tested and experienced company, such as AutoWorks PDR, with the ability to staff, organize, coordinate and repair vehicles. This can help ensure a shop&amp;rsquo;s success and sanity. Our tested and proven systems allows a shop to concentrate on all of their other duties, including all the collision work the repair facility had in process and on land before the hail event. This helps the shop ensure a productive and successful hail event, not three months of chaos!&#xD;
2.&amp;nbsp;&amp;nbsp;&amp;nbsp; A paperless estimating, invoicing and statement system. This helps the staff gain more time for their other responsibilities. They will not lose labor hours tracking down an estimate or invoice. It is all right there at the click of their mouse. AutoWorks is one of the first companies in the country to utilize a complete paperless estimating, invoicing and statement system, and we have the ability to allow the repair facility management into our system with their own login and mailbox. This means they can electronically track estimates, invoices, sales, in-progress repairs and finished repairs. This will allow the repair facility to be able to have a more complete grasp of all hail-related assignments.&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
ABRN: What are some of the problems/risks when shops use hail chasers? What are the differences between AutoWorks PDR and these other operations?&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
Mills: Since the inception of the PDR industry, the problems a shop has when the hail chasers are finished and gone can be numerous.&#xD;
&amp;nbsp;&#xD;
1. The shop is stuck with any and all warranty issues, at the shop&amp;rsquo;s expense. Sure, a hail company can say they have a lifetime written warranty, but how do they back that when an issue arises and they may be several states away? Again it falls on the shops to rectify and satisfy their customers&amp;rsquo; needs.&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
AutoWorks does have a national written lifetime warranty. We service more than 100 body shops in Colorado, in addition to our national partnership with CARSTAR and other relationships across the country. We guarantee that any warranty issue can be satisfied anywhere in the country to keep these partnerships.&amp;nbsp;&#xD;
&amp;nbsp;&#xD;
2. Insurance companies require a no-drill mandate, so many shops have to worry about a company drilling holes for access; yet, they don&amp;rsquo;t have the time to mirco manage a PDR company. (AutoWorks has a no-drill policy.) &#xD;
&amp;nbsp;&#xD;
3. Some shops may also have PDR technicians, who are not dressed or acting professionally, dealing with their customers. This isn&amp;rsquo;t a worry with AutoWorks. Our teams are dressed in logoed, collared shirts and are continually trained on customer service. &#xD;
&amp;nbsp;&#xD;
4. PDR technicians often make their own hours. Our teams work a full day, and then some. Don't get me wrong &amp;mdash; there are a lot of professional, hardworking, quality PDR technicians and companies out there. It is how we conduct ourselves and how we service the shop completely throughout the repair process and for the entirety of the hail event that separates us. We are a complete package for the repair facility.&#xD;
&amp;nbsp;&#xD;
AutoWorksPDR.com is a good place to start regarding information for the consumers and shops.&#xD;
&amp;nbsp;&#xD;
About Bob Mills After several years working in the industry, Mills opened the doors at AutoWorks Paintless Dent Repair in 1996. Mills is certified as a Master Technician by Vale National, the only third-party certification program for the PDR industry. Mills is driven to providing the highest customer service possible and heads the training department for AutoWorks. Mills founded AutoWorks PDR on this belief and still emphasizes it to this day: &amp;ldquo;Service is not a department, it&amp;rsquo;s our way of doing business.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
About Cliff Mayer&#xD;
Mayer became a partner with AutoWorks PDR in 2003, as he&amp;nbsp; had the same beliefs and drive as Mills. Mayer also is a Certified Master Technician by Vale National. Mayer has worked various positions in the auto body repair industry, from estimator to shop manager.&#xD;
&amp;nbsp;&#xD;
About Mills and Mayer&#xD;
Together, Mills and Mayer have built AutoWorks PDR into a company that is widely recognized as one of the leaders in the industry. Their concentrated effort to continually train and manage their team puts them and their staff in a position to help their auto body partners succeed. Their goal and job is to facilitate the repair facility and take a lot of the burden off their shoulders. The quality of AutoWorks&amp;rsquo; technicians, along with the systems and policies the company has in place, are tested and proven to help a repair facility in such a trying time, which they encounter during a hail event.</media:description>
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      <title>AutoWorks PDR tackles hail-2</title>
      <link>http://workshop.search-autoparts.com/_AutoWorks-PDR-tackles-hail-2/photo/18999422/31710.html</link>
      <description>AutoWorks, Inc., based in Denver, Colo., was founded in 1996 by Bob Mills.</description>
      <content:encoded>AutoWorks, Inc., based in Denver, Colo., was founded in 1996 by Bob Mills.</content:encoded>
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      <pubDate>Wed, 01 May 2013 19:39:26 GMT</pubDate>
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      <dc:date>2013-05-01T19:39:26Z</dc:date>
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      <title>Spanesi ribbon cutting</title>
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      <description>Spanesi Americas, Inc. hosted a ribbon-cutting ceremony on April 17 at its corporate American headquarters in Naperville, Ill.</description>
      <content:encoded>Spanesi Americas, Inc. hosted a ribbon-cutting ceremony on April 17 at its corporate American headquarters in Naperville, Ill.</content:encoded>
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      <title>VanBuren Votec program goes custom</title>
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      <description>A collision industry friend recently stopped in at VanBuren Votec in Lawrence, MI, to fix a problem that they were having with the booth. What a nice surprise there was when he walked in &amp;mdash; the instructors and students took on a project of fixing a couple of broken sheet metal welds on the doors, and it evolved into a complete custom paint job that is very impressive to see. They have repainted the inside a bright white and let the students (with the instructors guidance) run wild on the design of the exterior.&amp;nbsp; [image]&#xD;
This booth will have pride of ownership for years to come.&#xD;
What an fantastic way to teach!&amp;nbsp;Just as a point of observation, this is a 20-year-old booth, and it looks and runs fantastic.&amp;nbsp;</description>
      <content:encoded>A collision industry friend recently stopped in at VanBuren Votec in Lawrence, MI, to fix a problem that they were having with the booth. What a nice surprise there was when he walked in &amp;mdash; the instructors and students took on a project of fixing a couple of broken sheet metal welds on the doors, and it evolved into a complete custom paint job that is very impressive to see. They have repainted the inside a bright white and let the students (with the instructors guidance) run wild on the design of the exterior.&amp;nbsp; [image]&#xD;
This booth will have pride of ownership for years to come.&#xD;
What an fantastic way to teach!&amp;nbsp;Just as a point of observation, this is a 20-year-old booth, and it looks and runs fantastic.&amp;nbsp;</content:encoded>
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This booth will have pride of ownership for years to come.&#xD;
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      <title>Van Buren ISD Votec Program</title>
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      <description>The instructors and students took on a project of fixing a couple of broken sheet metal welds on the doors and it evolved into a complete custom paint job that is very impressive to see.</description>
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      <title>Proper spray gun techniques</title>
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      <description>Ohio Technical College (OTC) collision repair instructor John Dragan, who is I-CAR trained and ASE-certified, demonstrates proper holding techniques of paint guns.</description>
      <content:encoded>Ohio Technical College (OTC) collision repair instructor John Dragan, who is I-CAR trained and ASE-certified, demonstrates proper holding techniques of paint guns.</content:encoded>
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      <title>ASA welcomes Risley</title>
      <link>http://workshop.search-autoparts.com/_ASA-welcomes-Risley/blog/6517022/31710.html</link>
      <description>The Automotive Service Association (ASA) officially welcomed Dan Risley into his new position of executive vice president yesterday, and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimistic about tackling the challenges of his new role.&#xD;
&amp;nbsp;&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;We want to share how enthusiastic we are about having Dan join us,&amp;rdquo; says Ron Pyle, ASA president and chief staff executive. &amp;ldquo;We are ready to get him out in front of our members and allow him to do what he does best, which is represent the industry in a very professional way.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
What did Risley have to say about his new position? Listen here.&#xD;
&amp;nbsp;&#xD;
Risley says both his experience with SCRS and his most recent position with Allstate will act as building blocks to help him lead ASA. His Allstate experience has given him the added benefit of understanding the insurer&amp;rsquo;s perspective. &amp;ldquo;The background information and the insight I got from an insurer perspective is certainly going to help me in understanding what motivates them, what&amp;rsquo;s important to them. And as our members look to work with insurance companies, whether as a DRP or non-DRP, the fact is you are going to be working with insurance companies. It&amp;rsquo;s going to help us bridge some of those gaps that are out there,&amp;rdquo; Risley says.&#xD;
&amp;nbsp;&#xD;
Main focuses currently include addressing NACE, CARS and ASRW, along with member priorities and needs. Risley says he is going to use upcoming industry events, such as CIC in Phoenix, to &amp;ldquo;get more exposure to what the concerns are. I have some cursory knowledge of that, but having been removed from that for the past six years, I am looking forward to getting more engrained and in tune with the industry. So priority No. 1 is to get fully engaged. But as I get fully engaged, I think the focus is going to be on ASRW, membership growth and retention and just making sure we are responding to needs.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;One of the strengths that I think I can bring to the group is helping bring diverse groups together with very different objectives and opinions and help come up with a solution that is going to be a win-win for everybody,&amp;rdquo; he says.&#xD;
&amp;nbsp;&#xD;
With experience more focused on the collision side, Risley said he does plan to learn more about the needs and challenges of ASA members on the mechanical side. Listen here.&#xD;
&amp;nbsp;&#xD;
Based in Chicago, Risley will be working remotely with the Texas-based ASA team, including Pyle. However, neither he nor Pyle anticipate this to be an issue. Listen here.&#xD;
&amp;nbsp;&#xD;
ASA&amp;rsquo;s push to educate the industry on controversial issues, such as PartsTrader in the collision industry, will continue.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;We are going to run across a number of issues where there is going to be a lot of emotion and a lot of diversity of opinion. What we want to be is a light. We don&amp;rsquo;t want to generate a lot of heat, we want to provide more light. If we are on top of the education activity and let people know how these developments in the industry are going to affect them, it gives people an opportunity to respond more professionally and more effectively,&amp;rdquo; Pyle says.&#xD;
&amp;nbsp;&#xD;
Risley is not currently considering getting involved with the National Automotive Service Task Force (NASTF), despite there being a co-chairman opening. ASA is considering the suggestion of a volunteer leader to take on the position, but no official decisions have been made, Pyle says.&#xD;
&amp;nbsp;&#xD;
After a recent association assessment, ASA has identified five areas of service will lead the strategic direction going forward. Pyle expanded on the upcoming focuses.&amp;nbsp; Listen here.&#xD;
&amp;nbsp;&#xD;
&amp;nbsp;</description>
      <content:encoded>The Automotive Service Association (ASA) officially welcomed Dan Risley into his new position of executive vice president yesterday, and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimistic about tackling the challenges of his new role.&#xD;
&amp;nbsp;&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;We want to share how enthusiastic we are about having Dan join us,&amp;rdquo; says Ron Pyle, ASA president and chief staff executive. &amp;ldquo;We are ready to get him out in front of our members and allow him to do what he does best, which is represent the industry in a very professional way.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
What did Risley have to say about his new position? Listen here.&#xD;
&amp;nbsp;&#xD;
Risley says both his experience with SCRS and his most recent position with Allstate will act as building blocks to help him lead ASA. His Allstate experience has given him the added benefit of understanding the insurer&amp;rsquo;s perspective. &amp;ldquo;The background information and the insight I got from an insurer perspective is certainly going to help me in understanding what motivates them, what&amp;rsquo;s important to them. And as our members look to work with insurance companies, whether as a DRP or non-DRP, the fact is you are going to be working with insurance companies. It&amp;rsquo;s going to help us bridge some of those gaps that are out there,&amp;rdquo; Risley says.&#xD;
&amp;nbsp;&#xD;
Main focuses currently include addressing NACE, CARS and ASRW, along with member priorities and needs. Risley says he is going to use upcoming industry events, such as CIC in Phoenix, to &amp;ldquo;get more exposure to what the concerns are. I have some cursory knowledge of that, but having been removed from that for the past six years, I am looking forward to getting more engrained and in tune with the industry. So priority No. 1 is to get fully engaged. But as I get fully engaged, I think the focus is going to be on ASRW, membership growth and retention and just making sure we are responding to needs.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;One of the strengths that I think I can bring to the group is helping bring diverse groups together with very different objectives and opinions and help come up with a solution that is going to be a win-win for everybody,&amp;rdquo; he says.&#xD;
&amp;nbsp;&#xD;
With experience more focused on the collision side, Risley said he does plan to learn more about the needs and challenges of ASA members on the mechanical side. Listen here.&#xD;
&amp;nbsp;&#xD;
Based in Chicago, Risley will be working remotely with the Texas-based ASA team, including Pyle. However, neither he nor Pyle anticipate this to be an issue. Listen here.&#xD;
&amp;nbsp;&#xD;
ASA&amp;rsquo;s push to educate the industry on controversial issues, such as PartsTrader in the collision industry, will continue.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;We are going to run across a number of issues where there is going to be a lot of emotion and a lot of diversity of opinion. What we want to be is a light. We don&amp;rsquo;t want to generate a lot of heat, we want to provide more light. If we are on top of the education activity and let people know how these developments in the industry are going to affect them, it gives people an opportunity to respond more professionally and more effectively,&amp;rdquo; Pyle says.&#xD;
&amp;nbsp;&#xD;
Risley is not currently considering getting involved with the National Automotive Service Task Force (NASTF), despite there being a co-chairman opening. ASA is considering the suggestion of a volunteer leader to take on the position, but no official decisions have been made, Pyle says.&#xD;
&amp;nbsp;&#xD;
After a recent association assessment, ASA has identified five areas of service will lead the strategic direction going forward. Pyle expanded on the upcoming focuses.&amp;nbsp; Listen here.&#xD;
&amp;nbsp;&#xD;
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      <pubDate>Tue, 19 Mar 2013 19:26:10 GMT</pubDate>
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        <media:description>The Automotive Service Association (ASA) officially welcomed Dan Risley into his new position of executive vice president yesterday, and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimistic about tackling the challenges of his new role.&#xD;
&amp;nbsp;&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;We want to share how enthusiastic we are about having Dan join us,&amp;rdquo; says Ron Pyle, ASA president and chief staff executive. &amp;ldquo;We are ready to get him out in front of our members and allow him to do what he does best, which is represent the industry in a very professional way.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
What did Risley have to say about his new position? Listen here.&#xD;
&amp;nbsp;&#xD;
Risley says both his experience with SCRS and his most recent position with Allstate will act as building blocks to help him lead ASA. His Allstate experience has given him the added benefit of understanding the insurer&amp;rsquo;s perspective. &amp;ldquo;The background information and the insight I got from an insurer perspective is certainly going to help me in understanding what motivates them, what&amp;rsquo;s important to them. And as our members look to work with insurance companies, whether as a DRP or non-DRP, the fact is you are going to be working with insurance companies. It&amp;rsquo;s going to help us bridge some of those gaps that are out there,&amp;rdquo; Risley says.&#xD;
&amp;nbsp;&#xD;
Main focuses currently include addressing NACE, CARS and ASRW, along with member priorities and needs. Risley says he is going to use upcoming industry events, such as CIC in Phoenix, to &amp;ldquo;get more exposure to what the concerns are. I have some cursory knowledge of that, but having been removed from that for the past six years, I am looking forward to getting more engrained and in tune with the industry. So priority No. 1 is to get fully engaged. But as I get fully engaged, I think the focus is going to be on ASRW, membership growth and retention and just making sure we are responding to needs.&amp;rdquo;&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;One of the strengths that I think I can bring to the group is helping bring diverse groups together with very different objectives and opinions and help come up with a solution that is going to be a win-win for everybody,&amp;rdquo; he says.&#xD;
&amp;nbsp;&#xD;
With experience more focused on the collision side, Risley said he does plan to learn more about the needs and challenges of ASA members on the mechanical side. Listen here.&#xD;
&amp;nbsp;&#xD;
Based in Chicago, Risley will be working remotely with the Texas-based ASA team, including Pyle. However, neither he nor Pyle anticipate this to be an issue. Listen here.&#xD;
&amp;nbsp;&#xD;
ASA&amp;rsquo;s push to educate the industry on controversial issues, such as PartsTrader in the collision industry, will continue.&#xD;
&amp;nbsp;&#xD;
&amp;ldquo;We are going to run across a number of issues where there is going to be a lot of emotion and a lot of diversity of opinion. What we want to be is a light. We don&amp;rsquo;t want to generate a lot of heat, we want to provide more light. If we are on top of the education activity and let people know how these developments in the industry are going to affect them, it gives people an opportunity to respond more professionally and more effectively,&amp;rdquo; Pyle says.&#xD;
&amp;nbsp;&#xD;
Risley is not currently considering getting involved with the National Automotive Service Task Force (NASTF), despite there being a co-chairman opening. ASA is considering the suggestion of a volunteer leader to take on the position, but no official decisions have been made, Pyle says.&#xD;
&amp;nbsp;&#xD;
After a recent association assessment, ASA has identified five areas of service will lead the strategic direction going forward. Pyle expanded on the upcoming focuses.&amp;nbsp; Listen here.&#xD;
&amp;nbsp;&#xD;
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      <description>The AutomotiveService Association (ASA) officiallywelcomed Dan Risley into his new position of executive vice president yesterday,and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimisticabout tackling the challengesof his new role.&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&#xD;
After a recent association assessment, ASA has identified five areas of service will lead the strategic direction going forward. Ron Pyle, ASA president and chief staff executive, expanded on the upcoming focuses.&amp;nbsp; Listen here.</description>
      <content:encoded>The AutomotiveService Association (ASA) officiallywelcomed Dan Risley into his new position of executive vice president yesterday,and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimisticabout tackling the challengesof his new role.&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&#xD;
After a recent association assessment, ASA has identified five areas of service will lead the strategic direction going forward. Ron Pyle, ASA president and chief staff executive, expanded on the upcoming focuses.&amp;nbsp; Listen here.</content:encoded>
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      <pubDate>Tue, 19 Mar 2013 19:22:31 GMT</pubDate>
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Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&#xD;
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      <description>The AutomotiveService Association (ASA) officiallywelcomed Dan Risley into his new position of executive vice president yesterday,and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimisticabout tackling the challengesof his new role.&#xD;
&amp;nbsp;&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&#xD;
&amp;nbsp;&#xD;
Based in Chicago, Risley will be working remotely with the Texas-based ASA team, including Pyle. However, neither he nor Pyle anticipate this to be an issue. Listen here.</description>
      <content:encoded>The AutomotiveService Association (ASA) officiallywelcomed Dan Risley into his new position of executive vice president yesterday,and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimisticabout tackling the challengesof his new role.&#xD;
&amp;nbsp;&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&#xD;
&amp;nbsp;&#xD;
Based in Chicago, Risley will be working remotely with the Texas-based ASA team, including Pyle. However, neither he nor Pyle anticipate this to be an issue. Listen here.</content:encoded>
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&amp;nbsp;&#xD;
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&#xD;
&amp;nbsp;&#xD;
Based in Chicago, Risley will be working remotely with the Texas-based ASA team, including Pyle. However, neither he nor Pyle anticipate this to be an issue. Listen here.</media:description>
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      <description>The AutomotiveService Association (ASA) officiallywelcomed Dan Risley into his new position of executive vice president yesterday,and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimisticabout tackling the challengesof his new role.&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
With experience more focused on the collision side, Risley said he does plan to learn more about the needs and challenges of ASA members on the mechanical side. Listen here.</description>
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Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
With experience more focused on the collision side, Risley said he does plan to learn more about the needs and challenges of ASA members on the mechanical side. Listen here.</content:encoded>
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With experience more focused on the collision side, Risley said he does plan to learn more about the needs and challenges of ASA members on the mechanical side. Listen here.</media:description>
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      <description>The Automotive Service Association (ASA) officially welcomed Dan Risley into his new position of executive vice president yesterday, and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimistic about tackling the challenges of his new role.&#xD;
&amp;nbsp;&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&amp;nbsp;&#xD;
Risley said he is "very glad to be back" and looks forward to tackling industry challenges on behalf of ASA members.</description>
      <content:encoded>The Automotive Service Association (ASA) officially welcomed Dan Risley into his new position of executive vice president yesterday, and although 24 hours in, he said it is akin to &amp;ldquo;drinking from the fire hose,&amp;rdquo; he remains optimistic about tackling the challenges of his new role.&#xD;
&amp;nbsp;&#xD;
Risley, who has served the industry in many roles throughout his career, comes to ASA from Allstate Insurance Co. where he was a market claims manager. Before that he was executive director of the Society of Collision Repair Specialists.&#xD;
&amp;nbsp;&#xD;
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