http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 Most Recent Submissions from camille_eber on AutoPro Workshop Tue, 16 Apr 2013 17:56:51 GMT Tue, 16 Apr 2013 17:56:51 GMT mwillins@advanstar.com (AutoBizGuru) mwillins@advanstar.com (AutoBizGuru) KickApps Feed Builder 2013-04-16T17:56:51Z 25 http://workshop.search-autoparts.com/service/searchEverything.kickAction?as=31710&includeVideo=on&includeAudio=on&includePhoto=on&includeBlog=on&sortType=recent 0 http://workshop.search-autoparts.com/_Building-a-reserve/blog/6520358/31710.html Being a shop owner can be stressful and, at times, exhausting. Here are some thoughts on building yourself a reserve -- of time, of money, of energy -- that can help you deal with it all more effectively. Click here... Being a shop owner can be stressful and, at times, exhausting. Here are some thoughts on building yourself a reserve -- of time, of money, of energy -- that can help you deal with it all more effectively. Click here... Tue, 16 Apr 2013 17:56:51 GMT http://workshop.search-autoparts.com/_Building-a-reserve/blog/6520358/31710.html camille_eber 2013-04-16T17:56:51Z ABRN AutoPro Workshop Being a shop owner can be stressful and, at times, exhausting. Here are some thoughts on building yourself a reserve -- of time, of money, of energy -- that can help you deal with it all more effectively. Click here... abrn nonadult false Building a reserve text blog abrn 119 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 6520358 29605601 Member 250 http://workshop.search-autoparts.com/_Sick-day-or-39mental-health39-day/blog/6514870/31710.html Ifyou offer employees paid vacation and sick leave, there might be an easier alternative. After all, if the employee isn't at work, does it really matter from a business perspective whether they are sick, on vacation, or just enjoying a "mental health" day? Click here for some ideas to think about when it comes to paid time off. Ifyou offer employees paid vacation and sick leave, there might be an easier alternative. After all, if the employee isn't at work, does it really matter from a business perspective whether they are sick, on vacation, or just enjoying a "mental health" day? Click here for some ideas to think about when it comes to paid time off. Mon, 04 Mar 2013 23:17:09 GMT http://workshop.search-autoparts.com/_Sick-day-or-39mental-health39-day/blog/6514870/31710.html camille_eber 2013-03-04T23:17:09Z ABRN AutoPro Workshop Ifyou offer employees paid vacation and sick leave, there might be an easier alternative. After all, if the employee isn't at work, does it really matter from a business perspective whether they are sick, on vacation, or just enjoying a "mental health" day? Click here for some ideas to think about when it comes to paid time off. abrn nonadult false Sick day -- or 'mental health' day? text blog abrn 612 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 6514870 29605601 Member 250 http://workshop.search-autoparts.com/_Don39t-wait-for-rates-to-rise/blog/6497125/31710.html Are you regularly reviewing whether your rates are keeping up with changes at your business – or are you just sitting passively by waiting for insurers to offer you more? Your answer, in my view, determines whether you're part of the problem this industry faces. Click here to read more.... Are you regularly reviewing whether your rates are keeping up with changes at your business – or are you just sitting passively by waiting for insurers to offer you more? Your answer, in my view, determines whether you're part of the problem this industry faces. Click here to read more.... Tue, 08 Jan 2013 04:45:36 GMT http://workshop.search-autoparts.com/_Don39t-wait-for-rates-to-rise/blog/6497125/31710.html camille_eber 2013-01-08T04:45:36Z ABRN AutoPro Workshop Are you regularly reviewing whether your rates are keeping up with changes at your business – or are you just sitting passively by waiting for insurers to offer you more? Your answer, in my view, determines whether you're part of the problem this industry faces. Click here to read more.... abrn nonadult false Don't wait for rates to rise text blog abrn 200 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 6497125 29605601 Member 250 http://workshop.search-autoparts.com/_Taming-the-paperwork/blog/6463765/31710.html The "paperless workplace" is still far from a reality. Here are some suggestions for getting control of the paperwork in your shop's office. The "paperless workplace" is still far from a reality. Here are some suggestions for getting control of the paperwork in your shop's office. Wed, 14 Nov 2012 01:29:46 GMT http://workshop.search-autoparts.com/_Taming-the-paperwork/blog/6463765/31710.html camille_eber 2012-11-14T01:29:46Z ABRN AutoPro Workshop The "paperless workplace" is still far from a reality. Here are some suggestions for getting control of the paperwork in your shop's office. abrn nonadult false Taming the paperwork text blog abrn 332 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 6463765 29605601 Member 250 http://workshop.search-autoparts.com/_Is-the-customer-always-right/blog/6377693/31710.html Earlier in the summer, I wrote a column in ABRN about when you decide to give the customer what he or she wants -- even if it's not what YOU think it's what they SHOULD want. In the weeks since it was posted, readers have posted some interesting comments it might be worth going back to check out (click here to do so). And please add your own thoughts to the discussion. Earlier in the summer, I wrote a column in ABRN about when you decide to give the customer what he or she wants -- even if it's not what YOU think it's what they SHOULD want. In the weeks since it was posted, readers have posted some interesting comments it might be worth going back to check out (click here to do so). And please add your own thoughts to the discussion. Mon, 01 Oct 2012 04:47:54 GMT http://workshop.search-autoparts.com/_Is-the-customer-always-right/blog/6377693/31710.html camille_eber 2012-10-01T04:47:54Z ABRN AutoPro Workshop Earlier in the summer, I wrote a column in ABRN about when you decide to give the customer what he or she wants -- even if it's not what YOU think it's what they SHOULD want. In the weeks since it was posted, readers have posted some interesting comments it might be worth going back to check out (click here to do so). And please add your own thoughts to the discussion. abrn nonadult false Is the customer always right? text blog abrn 404 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 6377693 29605601 Member 250 http://workshop.search-autoparts.com/_8-Things-To-Do-When-Door-Opens/blog/6323269/31710.html Every time a customer or potential customer walks into your front door, it's an opportunity. Click here for eight steps to take to make sure you don't blow that opportunity. Every time a customer or potential customer walks into your front door, it's an opportunity. Click here for eight steps to take to make sure you don't blow that opportunity. Thu, 06 Sep 2012 02:13:55 GMT http://workshop.search-autoparts.com/_8-Things-To-Do-When-Door-Opens/blog/6323269/31710.html camille_eber 2012-09-06T02:13:55Z ABRN AutoPro Workshop Every time a customer or potential customer walks into your front door, it's an opportunity. Click here for eight steps to take to make sure you don't blow that opportunity. abrn nonadult false 8 Things To Do When Door Opens text blog abrn 729 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 6323269 29605601 Member 250 http://workshop.search-autoparts.com/_Great-estimator-tools/blog/6236773/31710.html You can help your estimators do a better job for you and your customers if you put some of these tools at their fingertips.... You can help your estimators do a better job for you and your customers if you put some of these tools at their fingertips.... Fri, 20 Jul 2012 19:37:51 GMT http://workshop.search-autoparts.com/_Great-estimator-tools/blog/6236773/31710.html camille_eber 2012-07-20T19:37:51Z ABRN AutoPro Workshop You can help your estimators do a better job for you and your customers if you put some of these tools at their fingertips.... abrn nonadult false Great estimator tools text blog abrn 579 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 6236773 29605601 Member 250 http://workshop.search-autoparts.com/_Save-green-while-going-green/blog/6153195/31710.html Even if "going green" has become so commonplace it's not as effective as a marketing differentiator, it can still make sense just in terms of saving you a little green. Click here for some ideas... Even if "going green" has become so commonplace it's not as effective as a marketing differentiator, it can still make sense just in terms of saving you a little green. Click here for some ideas... Thu, 07 Jun 2012 23:57:40 GMT http://workshop.search-autoparts.com/_Save-green-while-going-green/blog/6153195/31710.html camille_eber 2012-06-07T23:57:40Z ABRN AutoPro Workshop Even if "going green" has become so commonplace it's not as effective as a marketing differentiator, it can still make sense just in terms of saving you a little green. Click here for some ideas... abrn nonadult false Save green while going green text blog abrn 472 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 6153195 29605601 Member 250 http://workshop.search-autoparts.com/_Benefits-of-online-reviews/blog/6078077/31710.html It's rare for a week to go by without a customer or two saying they chose our shop at least in part because of the reviews from previous customers that they read online. It's a powerful and virtually free marketing tool. Click here for more on how we're cultivating online reviews – and addressing the occasional negative or 'bogus' review. It's rare for a week to go by without a customer or two saying they chose our shop at least in part because of the reviews from previous customers that they read online. It's a powerful and virtually free marketing tool. Click here for more on how we're cultivating online reviews – and addressing the occasional negative or 'bogus' review. Mon, 14 May 2012 21:22:16 GMT http://workshop.search-autoparts.com/_Benefits-of-online-reviews/blog/6078077/31710.html camille_eber 2012-05-14T21:22:16Z ABRN AutoPro Workshop It's rare for a week to go by without a customer or two saying they chose our shop at least in part because of the reviews from previous customers that they read online. It's a powerful and virtually free marketing tool. Click here for more on how we're cultivating online reviews – and addressing the occasional negative or 'bogus' review. abrn nonadult false Benefits of online reviews text blog abrn 152 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 6078077 29605601 Member 250 http://workshop.search-autoparts.com/_More-on-39industry-standards39/blog/5888365/31710.html Last fall I shared some of my concerns with the current effort to develop formalized collision repair standards. (If you missed that column, click here to read it.) More recently I heard from someone in the industry in the United Kingdom, where such a standards program has beeen implemented. I thought his insights were interesting. Click here to read what he told me. Last fall I shared some of my concerns with the current effort to develop formalized collision repair standards. (If you missed that column, click here to read it.) More recently I heard from someone in the industry in the United Kingdom, where such a standards program has beeen implemented. I thought his insights were interesting. Click here to read what he told me. Thu, 22 Mar 2012 17:52:50 GMT http://workshop.search-autoparts.com/_More-on-39industry-standards39/blog/5888365/31710.html camille_eber 2012-03-22T17:52:50Z ABRN Blogs AutoPro Workshop Last fall I shared some of my concerns with the current effort to develop formalized collision repair standards. (If you missed that column, click here to read it.) More recently I heard from someone in the industry in the United Kingdom, where such a standards program has beeen implemented. I thought his insights were interesting. Click here to read what he told me. abrn, blogs nonadult false More on 'industry standards' text blog abrn,blogs 283 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN / Blogs 0 5888365 29605601 Member 250 http://workshop.search-autoparts.com/_Protecting-your-shop/blog/5835005/31710.html Think you've taken the steps needed to protect your shop from crooks and thieves? Click here for checklist it might be worth reviewing...     Think you've taken the steps needed to protect your shop from crooks and thieves? Click here for checklist it might be worth reviewing...     Tue, 06 Mar 2012 00:59:16 GMT http://workshop.search-autoparts.com/_Protecting-your-shop/blog/5835005/31710.html camille_eber 2012-03-06T00:59:16Z ABRN AutoPro Workshop Think you've taken the steps needed to protect your shop from crooks and thieves? Click here for checklist it might be worth reviewing...     abrn nonadult false Protecting your shop text blog abrn 288 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 5835005 29605601 Member 250 http://workshop.search-autoparts.com/_Thanking-customers/blog/5659103/31710.html The holidays are a good reminder of the importance of saying thanks. That prompted me to look up an article I wrote a couple years ago on some of the ways we thank our customers...(click here).     The holidays are a good reminder of the importance of saying thanks. That prompted me to look up an article I wrote a couple years ago on some of the ways we thank our customers...(click here).     Tue, 20 Dec 2011 18:18:06 GMT http://workshop.search-autoparts.com/_Thanking-customers/blog/5659103/31710.html camille_eber 2011-12-20T18:18:06Z ABRN AutoPro Workshop The holidays are a good reminder of the importance of saying thanks. That prompted me to look up an article I wrote a couple years ago on some of the ways we thank our customers...(click here).     abrn nonadult false Thanking customers text blog abrn 568 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 5659103 29605601 Member 250 http://workshop.search-autoparts.com/_More-on-20-groups/blog/5538225/31710.html Sometimes it's helpful to see things how your employees see them...the perspective may be different. That's why I appreciated hearing from a technician I'll call "Tom" about a column I wrote about participating in 20 groups. Although I don't his view is one that would be shared by the techs at our shop, Tom's comments are a good reminder that it's important to include employee's input when we're making decisions as busines owners. Click here to read more... Sometimes it's helpful to see things how your employees see them...the perspective may be different. That's why I appreciated hearing from a technician I'll call "Tom" about a column I wrote about participating in 20 groups. Although I don't his view is one that would be shared by the techs at our shop, Tom's comments are a good reminder that it's important to include employee's input when we're making decisions as busines owners. Click here to read more... Thu, 01 Dec 2011 20:40:44 GMT http://workshop.search-autoparts.com/_More-on-20-groups/blog/5538225/31710.html camille_eber 2011-12-01T20:40:44Z ABRN AutoPro Workshop Sometimes it's helpful to see things how your employees see them...the perspective may be different. That's why I appreciated hearing from a technician I'll call "Tom" about a column I wrote about participating in 20 groups. Although I don't his view is one that would be shared by the techs at our shop, Tom's comments are a good reminder that it's important to include employee's input when we're making decisions as busines owners. Click here to read more... abrn nonadult false More on 20 groups text blog abrn 303 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 5538225 29605601 Member 250 http://workshop.search-autoparts.com/_Educating-or-capitulating/blog/5419904/31710.html If you're just compromising to insurers on your repair times rather than educating them on why those times are justified, you're doing your own business and the rest of the industry a diservice. Click here to read what I mean by the difference...   If you're just compromising to insurers on your repair times rather than educating them on why those times are justified, you're doing your own business and the rest of the industry a diservice. Click here to read what I mean by the difference...   Tue, 01 Nov 2011 04:38:31 GMT http://workshop.search-autoparts.com/_Educating-or-capitulating/blog/5419904/31710.html camille_eber 2011-11-01T04:38:31Z ABRN AutoPro Workshop If you're just compromising to insurers on your repair times rather than educating them on why those times are justified, you're doing your own business and the rest of the industry a diservice. Click here to read what I mean by the difference...   abrn nonadult false Educating, or capitulating? text blog abrn 856 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 5419904 29605601 Member 250 http://workshop.search-autoparts.com/_A-fresh-set-of-eyes/blog/5246654/31710.html I was realizing that it has been about a year since we we had a consultant come into our shop for a couple of days. It was a humbling experience in some ways; who likes to have their problem areas or weaknesses pointed out to them? But it also in the year since has helped us get better. Click here for what the consultant (Mike Anderson of CollisionAdvice.com, and also an ABRN columnist) suggested based on what he saw and heard while at our shop. I was realizing that it has been about a year since we we had a consultant come into our shop for a couple of days. It was a humbling experience in some ways; who likes to have their problem areas or weaknesses pointed out to them? But it also in the year since has helped us get better. Click here for what the consultant (Mike Anderson of CollisionAdvice.com, and also an ABRN columnist) suggested based on what he saw and heard while at our shop. Mon, 03 Oct 2011 23:58:20 GMT http://workshop.search-autoparts.com/_A-fresh-set-of-eyes/blog/5246654/31710.html camille_eber 2011-10-03T23:58:20Z ABRN AutoPro Workshop I was realizing that it has been about a year since we we had a consultant come into our shop for a couple of days. It was a humbling experience in some ways; who likes to have their problem areas or weaknesses pointed out to them? But it also in the year since has helped us get better. Click here for what the consultant (Mike Anderson of CollisionAdvice.com, and also an ABRN columnist) suggested based on what he saw and heard while at our shop. abrn nonadult false A fresh set of eyes text blog abrn 434 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 5246654 29605601 Member 250 http://workshop.search-autoparts.com/_Standards-already-exist/blog/5108763/31710.html There's an industry effort, launched at the Collision Industry Conference (CIC), to develop a formalized set of collision repair standards. I acknowledge that I have not been involved in that process. What I know of it comes only from what gets reported at CIC meetings and in the trade press. But here are my concerns about the project.   There's an industry effort, launched at the Collision Industry Conference (CIC), to develop a formalized set of collision repair standards. I acknowledge that I have not been involved in that process. What I know of it comes only from what gets reported at CIC meetings and in the trade press. But here are my concerns about the project.   Tue, 13 Sep 2011 16:32:03 GMT http://workshop.search-autoparts.com/_Standards-already-exist/blog/5108763/31710.html camille_eber 2011-09-13T16:32:03Z ABRN AutoPro Workshop There's an industry effort, launched at the Collision Industry Conference (CIC), to develop a formalized set of collision repair standards. I acknowledge that I have not been involved in that process. What I know of it comes only from what gets reported at CIC meetings and in the trade press. But here are my concerns about the project.   abrn nonadult false Standards already exist text blog abrn 642 1 5.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 5108763 29605601 Member 250 http://workshop.search-autoparts.com/_34If-you-get-lonely-screw-up34/blog/5031575/31710.html Here's one of my favorite quotes from Chuck Coonradt, author of "The Game of Work." “In today’s market, if your business is not doing what you do right 95 percent of the time, you're history. If that's true, don't you're employees need to do right what they do 95 percent of the time? But what type of feedback do they get? Do we not, in fact, spend 95 percent of the time giving feedback on the five percent of the behavior we don't want repeated? The message we send to our people is, if you get lonely, screw up.” Coonradt offers some really powerful ideas on how to send a different message to employees, one that helps motivate to get to work as hard at work as they work when they’re “at play.” Click here to read more. Here's one of my favorite quotes from Chuck Coonradt, author of "The Game of Work." “In today’s market, if your business is not doing what you do right 95 percent of the time, you're history. If that's true, don't you're employees need to do right what they do 95 percent of the time? But what type of feedback do they get? Do we not, in fact, spend 95 percent of the time giving feedback on the five percent of the behavior we don't want repeated? The message we send to our people is, if you get lonely, screw up.” Coonradt offers some really powerful ideas on how to send a different message to employees, one that helps motivate to get to work as hard at work as they work when they’re “at play.” Click here to read more. Fri, 12 Aug 2011 23:44:07 GMT http://workshop.search-autoparts.com/_34If-you-get-lonely-screw-up34/blog/5031575/31710.html camille_eber 2011-08-12T23:44:07Z ABRN AutoPro Workshop Here's one of my favorite quotes from Chuck Coonradt, author of "The Game of Work." “In today’s market, if your business is not doing what you do right 95 percent of the time, you're history. If that's true, don't you're employees need to do right what they do 95 percent of the time? But what type of feedback do they get? Do we not, in fact, spend 95 percent of the time giving feedback on the five percent of the behavior we don't want repeated? The message we send to our people is, if you get lonely, screw up.” Coonradt offers some really powerful ideas on how to send a different message to employees, one that helps motivate to get to work as hard at work as they work when they’re “at play.” Click here to read more. abrn nonadult false "If you get lonely, screw up." text blog abrn 900 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 5031575 29605601 Member 250 http://workshop.search-autoparts.com/_Why-join-a-20-group/blog/4897030/31710.html I just returned from the latest meeting of our "20 group," and as always, I came away with some great information and ideas. This time we also had an opportunity to meet with an executive from a Top 5 auto insurer, to find out about their plans, and ask (and actually get some frank answers) to some of our questions and concerns. Click here to read some of the reasons I think belonging to such a group is beneficial. A number of people have asked me since I wrote the column about the particular group that I'm in. It's one that's facilitated by Mike Anderson of CollisionAdvice.com as part of the DuPont Performance Coatings' services. I can't say enough about how hard Mike works for each of us in the group, to make sure the meetings are useful and time well-spent, and to make sure all of us take the steps needed to improve our businesses. I just returned from the latest meeting of our "20 group," and as always, I came away with some great information and ideas. This time we also had an opportunity to meet with an executive from a Top 5 auto insurer, to find out about their plans, and ask (and actually get some frank answers) to some of our questions and concerns. Click here to read some of the reasons I think belonging to such a group is beneficial. A number of people have asked me since I wrote the column about the particular group that I'm in. It's one that's facilitated by Mike Anderson of CollisionAdvice.com as part of the DuPont Performance Coatings' services. I can't say enough about how hard Mike works for each of us in the group, to make sure the meetings are useful and time well-spent, and to make sure all of us take the steps needed to improve our businesses. Mon, 18 Jul 2011 19:02:16 GMT http://workshop.search-autoparts.com/_Why-join-a-20-group/blog/4897030/31710.html camille_eber 2011-07-18T19:02:16Z ABRN AutoPro Workshop I just returned from the latest meeting of our "20 group," and as always, I came away with some great information and ideas. This time we also had an opportunity to meet with an executive from a Top 5 auto insurer, to find out about their plans, and ask (and actually get some frank answers) to some of our questions and concerns. Click here to read some of the reasons I think belonging to such a group is beneficial. A number of people have asked me since I wrote the column about the particular group that I'm in. It's one that's facilitated by Mike Anderson of CollisionAdvice.com as part of the DuPont Performance Coatings' services. I can't say enough about how hard Mike works for each of us in the group, to make sure the meetings are useful and time well-spent, and to make sure all of us take the steps needed to improve our businesses. abrn nonadult false Why join a 20 group? text blog abrn 878 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 4897030 29605601 Member 250 http://workshop.search-autoparts.com/_Time-38-money-in-the-paint-shop/blog/4552702/31710.html We're doing several things in our paint shop that we hadn't done in the recent past – things that are saving us time and materials, and getting us a little credit toward our paint bill. Click here to take a look. We're doing several things in our paint shop that we hadn't done in the recent past – things that are saving us time and materials, and getting us a little credit toward our paint bill. Click here to take a look. Tue, 28 Jun 2011 21:44:04 GMT http://workshop.search-autoparts.com/_Time-38-money-in-the-paint-shop/blog/4552702/31710.html camille_eber 2011-06-28T21:44:04Z ABRN AutoPro Workshop We're doing several things in our paint shop that we hadn't done in the recent past – things that are saving us time and materials, and getting us a little credit toward our paint bill. Click here to take a look. abrn nonadult false Time & money in the paint shop text blog abrn 870 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 ABRN 0 4552702 29605601 Member 250 http://workshop.search-autoparts.com/_Taking-a-step-toward-SOPs/blog/3962935/31710.html Think about any task you do regularly, whether something at home or work. You’ve probably found that if you do that task in a consistent way, you make fewer mistakes, forget fewer of the details and in general can complete the task more quickly. You’ve essentially created an SOP – standard operating procedure – for that task. The same holds true for any process at the shop. Here is my step-by-step process for building SOPs.   Written procedures promote consistent, efficient processes Think about any task you do regularly, whether something at home or work. You’ve probably found that if you do that task in a consistent way, you make fewer mistakes, forget fewer of the details and in general can complete the task more quickly. You’ve essentially created an SOP – standard operating procedure – for that task. The same holds true for any process at the shop. Here is my step-by-step process for building SOPs.   Written procedures promote consistent, efficient processes Wed, 08 Jun 2011 23:25:39 GMT http://workshop.search-autoparts.com/_Taking-a-step-toward-SOPs/blog/3962935/31710.html camille_eber 2011-06-08T23:25:39Z AutoPro Workshop Think about any task you do regularly, whether something at home or work. You’ve probably found that if you do that task in a consistent way, you make fewer mistakes, forget fewer of the details and in general can complete the task more quickly. You’ve essentially created an SOP – standard operating procedure – for that task. The same holds true for any process at the shop. Here is my step-by-step process for building SOPs.   Written procedures promote consistent, efficient processes nonadult false Taking a step toward SOPs text blog 790 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 0 3962935 29605601 Member 250 http://workshop.search-autoparts.com/_Which-type-are-you/blog/3641452/31710.html "Reading" and understanding people can help you in your day-to-day interactions with all those you encounter as you run a shop: employees, vendors, customers and insurers. Which of the four types are you? Which are each of your employees? Are they in the right type of position to best succeed (for themselves and for you) at your shop? Using differences as a strength   "Reading" and understanding people can help you in your day-to-day interactions with all those you encounter as you run a shop: employees, vendors, customers and insurers. Which of the four types are you? Which are each of your employees? Are they in the right type of position to best succeed (for themselves and for you) at your shop? Using differences as a strength   Fri, 20 May 2011 01:35:31 GMT http://workshop.search-autoparts.com/_Which-type-are-you/blog/3641452/31710.html camille_eber 2011-05-20T01:35:31Z AutoPro Workshop "Reading" and understanding people can help you in your day-to-day interactions with all those you encounter as you run a shop: employees, vendors, customers and insurers. Which of the four types are you? Which are each of your employees? Are they in the right type of position to best succeed (for themselves and for you) at your shop? Using differences as a strength   nonadult false Which type are you? text blog 910 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 0 3641452 29605601 Member 250 http://workshop.search-autoparts.com/_Improved-parts-processes/blog/3521919/31710.html Looking for some ideas to smooth out the parts process in your shop? Here's some of what we have found that's helped us.   How to improve your parts ordering and handling processes Looking for some ideas to smooth out the parts process in your shop? Here's some of what we have found that's helped us.   How to improve your parts ordering and handling processes Wed, 27 Apr 2011 18:17:47 GMT http://workshop.search-autoparts.com/_Improved-parts-processes/blog/3521919/31710.html camille_eber 2011-04-27T18:17:47Z AutoPro Workshop Looking for some ideas to smooth out the parts process in your shop? Here's some of what we have found that's helped us.   How to improve your parts ordering and handling processes nonadult false Improved parts processes text blog 843 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 0 3521919 29605601 Member 250 http://workshop.search-autoparts.com/_Getting-new-employees-started-off-right/blog/3407114/31710.html If the slowly-rebounding economy has you hiring new staff, here are some tips to help ensure their start at your shop goes smoothly... http://abrn.search-autoparts.com/abrn/Opinion%2FCommentary/Use-this-checklist-for-new-employees/ArticleStandard/Article/detail/712039 If the slowly-rebounding economy has you hiring new staff, here are some tips to help ensure their start at your shop goes smoothly... http://abrn.search-autoparts.com/abrn/Opinion%2FCommentary/Use-this-checklist-for-new-employees/ArticleStandard/Article/detail/712039 Wed, 23 Mar 2011 18:48:39 GMT http://workshop.search-autoparts.com/_Getting-new-employees-started-off-right/blog/3407114/31710.html camille_eber 2011-03-23T18:48:39Z AutoPro Workshop If the slowly-rebounding economy has you hiring new staff, here are some tips to help ensure their start at your shop goes smoothly... http://abrn.search-autoparts.com/abrn/Opinion%2FCommentary/Use-this-checklist-for-new-employees/ArticleStandard/Article/detail/712039 nonadult false Getting new employees started off right text blog 595 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 0 3407114 29605601 Member 250 http://workshop.search-autoparts.com/_Getting-serious-about-cycle-time/blog/3359208/31710.html We've made some strides in recent months in reducing our cycle time and improving the number of labor hours we average on each job. Here are some details on how we've done that:   http://abrn.search-autoparts.com/abrn/Opinion%2fCommentary/Getting-serious-about-cycle-time/ArticleStandard/Article/detail/708279   We've made some strides in recent months in reducing our cycle time and improving the number of labor hours we average on each job. Here are some details on how we've done that:   http://abrn.search-autoparts.com/abrn/Opinion%2fCommentary/Getting-serious-about-cycle-time/ArticleStandard/Article/detail/708279   Tue, 01 Mar 2011 23:39:26 GMT http://workshop.search-autoparts.com/_Getting-serious-about-cycle-time/blog/3359208/31710.html camille_eber 2011-03-01T23:39:26Z AutoPro Workshop We've made some strides in recent months in reducing our cycle time and improving the number of labor hours we average on each job. Here are some details on how we've done that:   http://abrn.search-autoparts.com/abrn/Opinion%2fCommentary/Getting-serious-about-cycle-time/ArticleStandard/Article/detail/708279   nonadult false Getting serious about cycle time text blog 485 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 0 3359208 29605601 Member 250 http://workshop.search-autoparts.com/_front-office-tools/blog/3307524/31710.html Looking for some tools to help your front office staff get their jobs done? Here's an article on some that we use at my shop. http://abrn.search-autoparts.com/abrn/article/articleDetail.jsp?id=704197&sk=&date=&&pageID=1 Looking for some tools to help your front office staff get their jobs done? Here's an article on some that we use at my shop. http://abrn.search-autoparts.com/abrn/article/articleDetail.jsp?id=704197&sk=&date=&&pageID=1 Fri, 11 Feb 2011 00:43:50 GMT http://workshop.search-autoparts.com/_front-office-tools/blog/3307524/31710.html camille_eber 2011-02-11T00:43:50Z AutoPro Workshop Looking for some tools to help your front office staff get their jobs done? Here's an article on some that we use at my shop. http://abrn.search-autoparts.com/abrn/article/articleDetail.jsp?id=704197&sk=&date=&&pageID=1 nonadult false front office tools text blog 417 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=29605601&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_12411077_31710_29605601_ap_160X120.jpg false 0 0 3307524 29605601 Member 250