http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=35050185&as=31710 Most Recent Submissions from RMCBRIDE on AutoPro Workshop Sat, 10 Mar 2012 00:08:40 GMT Sat, 10 Mar 2012 00:08:40 GMT mwillins@advanstar.com (AutoBizGuru) mwillins@advanstar.com (AutoBizGuru) KickApps Feed Builder 2012-03-10T00:08:40Z 1 http://workshop.search-autoparts.com/service/searchEverything.kickAction?as=31710&includeVideo=on&includeAudio=on&includePhoto=on&includeBlog=on&sortType=recent 0 http://workshop.search-autoparts.com/_installing-customer-parts/blog/5848513/31710.html We will install cust parts.  #1-because if we don't someone else will in our area, & I'd rather have the customer, but its a very small percentage (1 out of 100),    #2-we charge 50% more on out labor rate.  #3-we  Q&A briefly w/ the customer as to why he thinks he needs this, & then usually get some diagnosis time up front anyway, because they would rather have us diagnose & replace the correct part than install their part blindly & be wrong & have to pay us all over again to do it correctly.  #4-we also explain the general disclaimers, no warranties, no liabilities etc, put it in writing on the work order & have them sign it.     Thus far we haven't had any issues or pissed off customers in doing it this way in 33 yrs of business.  Most people that want us to use their parts is because they already bought them w/expectations of doing it themselves but decided against it, or they're just trying to save a few $.  But for the most part the understand we need to make a living too & our profit structures & warranties are all set up for us to provide the parts & make a profit on them.    So I guess each shop has to decide for themselves what to do & how to go about it,  but this is how it has always worked for us, with good client retension on both sides of it, Rod We will install cust parts.  #1-because if we don't someone else will in our area, & I'd rather have the customer, but its a very small percentage (1 out of 100),    #2-we charge 50% more on out labor rate.  #3-we  Q&A briefly w/ the customer as to why he thinks he needs this, & then usually get some diagnosis time up front anyway, because they would rather have us diagnose & replace the correct part than install their part blindly & be wrong & have to pay us all over again to do it correctly.  #4-we also explain the general disclaimers, no warranties, no liabilities etc, put it in writing on the work order & have them sign it.     Thus far we haven't had any issues or pissed off customers in doing it this way in 33 yrs of business.  Most people that want us to use their parts is because they already bought them w/expectations of doing it themselves but decided against it, or they're just trying to save a few $.  But for the most part the understand we need to make a living too & our profit structures & warranties are all set up for us to provide the parts & make a profit on them.    So I guess each shop has to decide for themselves what to do & how to go about it,  but this is how it has always worked for us, with good client retension on both sides of it, Rod Sat, 10 Mar 2012 00:08:40 GMT http://workshop.search-autoparts.com/_installing-customer-parts/blog/5848513/31710.html RMCBRIDE 2012-03-10T00:08:40Z AutoPro Workshop We will install cust parts.  #1-because if we don't someone else will in our area, & I'd rather have the customer, but its a very small percentage (1 out of 100),    #2-we charge 50% more on out labor rate.  #3-we  Q&A briefly w/ the customer as to why he thinks he needs this, & then usually get some diagnosis time up front anyway, because they would rather have us diagnose & replace the correct part than install their part blindly & be wrong & have to pay us all over again to do it correctly.  #4-we also explain the general disclaimers, no warranties, no liabilities etc, put it in writing on the work order & have them sign it.     Thus far we haven't had any issues or pissed off customers in doing it this way in 33 yrs of business.  Most people that want us to use their parts is because they already bought them w/expectations of doing it themselves but decided against it, or they're just trying to save a few $.  But for the most part the understand we need to make a living too & our profit structures & warranties are all set up for us to provide the parts & make a profit on them.    So I guess each shop has to decide for themselves what to do & how to go about it,  but this is how it has always worked for us, with good client retension on both sides of it, Rod nonadult false installing customer parts text blog 575 0 0.0 http://workshop.search-autoparts.com/service/displayKickPlace.kickAction?u=35050185&as=31710 http://media.kickstatic.com/kickapps/images/31710/photos/PHOTO_15291895_31710_35050185_ap_160X120.jpg false 2 0 5848513 35050185 Member 250